Global Product Support Engineer and Training Specialist

APPLIED MATERIALS SINGAPORE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Applied Materials Singapore Technology PTE. LTD. is seeking a technically proficient professional to develop BKMs for new products, participate in first chamber builds and tests, and collaborate with Q&R on field issues.

This role includes creating start-up procedures, CENs, and ISBs, and coordinating training for engineers and TPS teams. The candidate will document procedures, participate in CAPA/FA processes, stock planning with AGS, and help ensure smooth product introductions across global

Qualifications

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and factors that differentiate them in the market.
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
• Explains difficult or sensitive information; works to build consensus.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Skills

Problem solving

Interpersonal skills

Leadership

Functional knowledge

Tools

CAPA tooling

Job description

Applied Materials Singapore Technology PTE. LTD. is seeking a technically proficient professional to develop BKMs for new products, participate in first chamber builds and tests, and collaborate with Q&R on field issues.

This role includes creating start-up procedures, CENs, and ISBs, and coordinating training for engineers and TPS teams. The candidate will document procedures, participate in CAPA/FA processes, stock planning with AGS, and help ensure smooth product introductions across global