Global Principal CSM, Hiring Solutions - Hybrid ROI Focused

linkedin singapore pte. ltd.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

LinkedIn is seeking a Principal Customer Success Manager for its Global Clients Program. The role partners with sales and cross-functional teams to ensure customers achieve ROI on LinkedIn Hiring solutions, driving engagement across large multinational accounts.

The position supports onboarding and ongoing engagement, with a hybrid work model combining home and office days as required by the team’s needs.

Qualifications

• 8+ years of Customer Success, HR Consulting, Recruitment, Talent Management, Account Management, and/or Training experience.
• 2+ years supporting Fortune 500 accounts / Global clients across regions.

Responsibilities

• Manage key customer moments, establishing credibility and trust as a business advisor to assigned accounts.
• Collaborate with global cross-functional account teams to create value engagement frameworks for customers and their talent agendas.
• Co-develop success plans outlining customer business objectives and goals to demonstrate measurable ROI and set cadence of communication.
• Create and execute large, complex solution implementations, tying back to customer objectives and success criteria and ensuring adoption at scale.
• Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry knowledge.
• Maintain understanding of LinkedIn’s Hiring products and industry knowledge to drive engagement for their business needs.

Skills

Communication

Analytics

Project management

Data analysis

Talent experience

Interpersonal skills

Influencing

Travel flexibility

Job description

LinkedIn is seeking a Principal Customer Success Manager for its Global Clients Program. The role partners with sales and cross-functional teams to ensure customers achieve ROI on LinkedIn Hiring solutions, driving engagement across large multinational accounts.

The position supports onboarding and ongoing engagement, with a hybrid work model combining home and office days as required by the team’s needs.