Senior Customer Success Manager, Talent Solutions (10m FTC)

LinkedIn; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

LinkedIn is seeking a Senior Customer Success Manager for Talent Solutions in Singapore. The role blends client advocacy with strategic enablement, focusing on maximizing ROI for customers using LinkedIn Hiring products.

You will collaborate with sales, insights, and cross-functional teams to drive adoption, retention, and expansion within the Indonesian market, in a hybrid work setting. You will lead onboarding, share operational reviews, and translate insights into value for stakeholders,

Qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, Talent or Project Management.
• Fluent in English, with experience presenting to small and large audiences.

Responsibilities

• Serve as a Customer Champion and Advocate.
• Help Customers realize value from their investment and drive ROI.
• Partner on customer retention and expansion.
• Support customers in the Indonesian market.
• Lead onboarding and engagement for LinkedIn Hiring products and solutions.
• Provide best practices to drive user adoption and link solutions to workflows.

Skills

Customer Success

Account Management

Project Management

English fluency

Bahasa Indonesian

Education

Bachelor's degree or equivalent

Job description

Senior Customer Success Manager, Talent Solutions (10m FTC)

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with their sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.

As a CSM you will be:

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion.
• Supporting customers in the Indonesian market

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include:

• Partner with internal teams (sales, insights, etc.) todriveoverall customer adoption, enhancecustomer success, mitigate customer churnrisk, and drive return on investment (ROI).
• Align on customer’s business objectives andgoals to build measurable success plan andset a cadence of communication to deliverROI and operational reviews.
• Develops and helps customers drive changemanagement principles and processes tosupport transitioning to newprocesses, tools, or initiatives related toLinkedIn products and solutions.
• Provide best practices to help drive userbehavior and product adoption, and mapsolutions to existing customer workflows.
• Manage and execute projects geared todrive adoption of new products and serviceswithcustomers.
• Share relevant data and insights that areimpactful to customers and tie back to theirsuccess drivers through operational reviewsto key customer stakeholders as wellasValue Reviews.
• Have knowledge of customer’s operating model and articulate how LinkedIn Products add value to organizational goals.
• Act as a trusted advisor and provide ongoingconsultation to your full book of businessto drive productadoption and ensure customers leverage thesolution to achieve agreed upon operationalpriorities, leading to full business value andagreed success criteria.
• Lead and maintain deep understandingofLinkedInproducts and industry knowledgeto effectivelydrive greater customerengagement on the mostrelevantfeatures/functionality for theirspecificbusinessneeds.
• Identify churn risk and maintainhealthycustomer engagement levels byidentifying lowutilization and providingsolutions to further drivecustomersuccess.
• Interpret and analyse customer insights todrive behavior change inproduct and act asvoice of customer to continuously improveourproduct, systems, andresources.
• Track and document customeractivityviasystem tools.

Basic Qualifications:

• 5+ years of experience in any of the following: Customer Success, Account Management, Consulting, Talent, Project Management
• Professional business fluency in verbal and written English, including expertise in presenting to both small andlarger audiences.

Preferred Qualifications:

• Fluency in Bahasa Indonesian
• Strong knowledge of the Customer Success Industry, and/or Talent experience
• Ability to understand your customer’s business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
• Establish and grow trusted relationships with internal stakeholders and clientsto allowyouto be a trustedadvisor and consultant, andamodernselling industry expert.
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
• Proficient understanding of Sales concepts and Software as a Service
• Bachelor's degree or equivalent practical experience
• Customer Retention Management
• Storytelling with insights - manage to value
• Change Management

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