Global Payments Screening Operations (Japanese & Mandarin Speaker) - Analyst

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 60,000 - 105,000; Full time

Job summary

JPMORGAN CHASE BANK, N.A. in Singapore is seeking a Payment Lifecycle Analyst within Global Screening Operations.

You will review client and transaction screening alerts, apply sanctions and KYC requirements, and ensure compliance with global and local rules in a fast-paced risk environment. You will investigate alerts, validate potential matches, document evidence, and support improvements to controls and reporting.

Qualifications

• Bachelor’s degree required.
• Proficient in reading Japanese (min JLPT N3) and Mandarin for document interpretation.
• Strong analytical and problem-solving skills with timely decision making.
• Disciplined documentation and evidence retention.
• Ability to work independently, prioritise, and meet deadlines.

Responsibilities

• Review and investigate client and transaction screening alerts using screening platforms.
• Apply OFAC sanctions and KYC requirements; validate matches.
• Document decisions with evidence; ensure audit-ready records.
• Read Japanese and Chinese documents to support investigations.
• Manage shared mailboxes and conduct inquiries to close gaps.
• Meet SLAs and maintain confidentiality and quality.
• Analyze trends, prepare management reporting, and improve processes.
• Support technology enhancements and user acceptance testing.

Skills

Analytical thinking

Attention to detail

Regulatory compliance

Independent work

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Word/Outlook

Job description

Help safeguard the financial system at global scale. In Global Screening Operations, you will review client and transaction screening alerts, apply sanctions and Know Your Customer requirements, and help prevent financial crime. You will build strong risk and analytics skills, work with teams across regions, and contribute to process and technology improvements that raise quality and speed. This role suits someone who is detail-focused, analytical, and comfortable working in a fast-paced, risk-intensive environment.

As a Payment Lifecycle Analyst in Global Screening Operations within Payments Operations, you will ensure client and transaction activity complies with global and local regulatory requirements. You will investigate alerts from screening systems and validate potential sanctions and politically exposed person matches, documenting decisions with clear evidence. You will work with Asia-based clients and stakeholders, and the role requires you to read and interpret Japanese and Chinese documents as part of case investigation and resolution. You will also support improvements to controls, metrics, and technology to strengthen outcomes and consistency.

Job responsibilities

• Review and investigate transaction and client screening alerts using screening platforms and research tools.
• Apply sanctions and Know Your Customer requirements, including Office of Foreign Assets Control and other sanctions regimes.
• Validate potential sanctions and politically exposed person matches and upscale cases where required.
• Read and interpret Japanese and Chinese documents to support investigations, evidence gathering, and case closure.
• Document decisions clearly, ensuring analysis is evidence-based and audit-ready.
• Manage shared mailboxes, perform manual screening where needed, and conduct inquiries to close information gaps.
• Meet service-level agreements and performance targets while maintaining high quality and confidentiality.
• Analyze trends and metrics and prepare management reporting.
• Identify process gaps and deliver improvements that increase efficiency, quality, and consistency.
• Support technology enhancements, including requirements gathering and user acceptance testing.
• Stay current on policy, control, and procedure changes and help embed updates into daily work.
• Collaborate with global partners to resolve complex cases and share best practices to maintain consistent standards.

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• Ability to read and speak Japanese (min JLPT N3 level or higher) and Mandarin as the role requires you to read and interpret documents in Japanese and Mandarin as part of case investigation and resolution.
• Strong analytical and problem-solving skills with sound, timely decision-making.
• Strong attention to detail, including disciplined documentation and evidence retention.
• Ability to work independently, prioritize effectively, and meet deadlines in a regulatory environment.
• Proven ability to manage multiple tasks and adapt to change.
• Familiarity with service-level agreements and performance measures such as key performance indicators and key risk indicators.
• Commitment to confidentiality and quality in a risk-intensive environment.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Preferred qualifications, capabilities, and skills

• Experience in high-volume processing, risk operations, or screening work in financial services.
• Experience with payments screening or financial crime prevention.
• Knowledge of banking systems across lines of business.