Global Payments Screening Operations (Japanese & Mandarin Speaker) - Analyst

JPMorgan Chase & Co.; Singapore; Sur place; SGD 90 000 - 120 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Singapore is seeking a Payments Screening Analyst to review client and transaction screening alerts, apply sanctions and KYC requirements, and ensure regulatory compliance in a high-volume environment.

You will read Japanese and Mandarin documents, investigate cases, document evidence, and collaborate with Asia-based teams to strengthen controls, metrics, and processes while maintaining confidentiality. Experience in risk operations is preferred.

Qualifications

• Bachelor’s degree required.
• Japanese (JLPT N3 or higher) and Mandarin Chinese mandatory.
• Strong analytical and problem-solving skills.
• Detail-oriented with thorough documentation.
• Ability to work independently and meet deadlines.
• Familiarity with SLAs and KPIs.
• Proficiency with Microsoft Office.

Responsabilités

• Review and investigate transaction and client screening alerts.
• Apply sanctions and KYC requirements.
• Validate matches and escalate as needed.
• Read Japanese and Chinese documents to support investigations.
• Document decisions with evidence.
• Manage shared mailboxes and perform manual screening.
• Meet SLAs and maintain confidentiality.
• Analyze trends and prepare management reporting.
• Identify process gaps and drive improvements.
• Support technology enhancements and UAT.
• Stay updated on policy changes and embed updates.
• Collaborate with global partners to resolve complex cases.

Connaissances

Analytical skills

Attention to detail

Decision making

Independent working

Time management

Documentation

Confidentiality

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Help safeguard the financial system at global scale. In Global Screening Operations, you will review client and transaction screening alerts, apply sanctions and Know Your Customer requirements, and help prevent financial crime. You will build strong risk and analytics skills, work with teams across regions, and contribute to process and technology improvements that raise quality and speed. This role suits someone who is detail-focused, analytical, and comfortable working in a fast-paced, risk-intensive environment.
As a Payment Lifecycle Analyst in Global Screening Operations within Payments Operations, you will ensure client and transaction activity complies with global and local regulatory requirements. You will investigate alerts from screening systems and validate potential sanctions and politically exposed person matches, documenting decisions with clear evidence. You will work with Asia-based clients and stakeholders, and the role requires you to read and interpret Japanese and Chinese documents as part of case investigation and resolution. You will also support improvements to controls, metrics, and technology to strengthen outcomes and consistency.

Job responsibilities

• Review and investigate transaction and client screening alerts using screening platforms and research tools.
• Apply sanctions and Know Your Customer requirements, including Office of Foreign Assets Control and other sanctions regimes.
• Validate potential sanctions and politically exposed person matches and & "escalate cases where required.
• Read and interpret Japanese and Chinese documents to support investigations, evidence gathering, and case closure.
• Document decisions clearly, ensuring analysis is evidence-based and audit-ready.
• Manage shared mailboxes, perform manual screening where needed, and conduct inquiries to close information gaps.
• Meet service-level agreements and performance targets while maintaining high quality and confidentiality.
• Analyze trends and metrics and prepare management reporting.
• Identify process gaps and deliver improvements that increase efficiency, quality, and consistency.
• Support technology enhancements, including requirements gathering and user acceptance testing.
• Stay current on policy, control, and procedure changes and help embed updates into daily work.
• Collaborate with global partners to resolve complex cases and share best practices to maintain consistent standards.

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• Ability to read and speak Japanese (min JLPT N3 level or higher) and Mandarin Chinese as you will interacting with Asian clients and documents review — mandatory requirement.
• Strong analytical and problem-solving skills with sound, timely decision-making.
• Strong attention to detail, including disciplined documentation and evidence retention.
• Ability to work independently, prioritize effectively, and meet deadlines in a regulatory environment.
• Proven ability to manage multiple tasks and adapt to change.
• Familiarity with service-level agreements and performance measures such as key performance indicators and key risk indicators.
• Commitment to confidentiality and quality in a risk-intensive environment.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Preferred qualifications, capabilities, and skills

• Experience in high-volume processing, risk operations, or screening work in financial services.
• Experience with payments screening or financial crime prevention.
• Knowledge of banking systems across lines of business.