Global Network Ops Engineer - Infra & Incident Response

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance Singapore is seeking a Network Operations Engineer to join ByteDance Networking. You will safeguard global network uptime, handling incidents across backbone, data centers, cloud, Edge/CDN, and GWs, while coordinating with a 24/7 NOC and cross-functional teams to restore services quickly.

With 2+ years in network operations, you will apply strong TCP/IP knowledge and collaborative skills to support large-scale infrastructure and cloud environments.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related technical field.
• 2+ years of experience in network operations, network support, or network engineering.
• Solid understanding of TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS technologies.

Responsibilities

• Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.
• Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
• Partner with the 24*7 NOC team as a second-line (L2) operations engineer across multiple time zones.
• Collaborate with network architecture, deployment, and software engineering teams to improve tooling, monitoring platforms, and automation systems.
• Coordinate with ISPs, vendors, and internal teams to diagnose issues and conduct post-incident RCAs and remediation.
• Support network maintenance and change activities, including operational checks and post-change monitoring.

Skills

Network operations

TCP/IP

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Python

Shell scripting

Job description

ByteDance Singapore is seeking a Network Operations Engineer to join ByteDance Networking. You will safeguard global network uptime, handling incidents across backbone, data centers, cloud, Edge/CDN, and GWs, while coordinating with a 24/7 NOC and cross-functional teams to restore services quickly.

With 2+ years in network operations, you will apply strong TCP/IP knowledge and collaborative skills to support large-scale infrastructure and cloud environments.