Network Operation Engineer, Physical Network Infrastructure

ByteDance; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

ByteDance is seeking a Network Operation Engineer to join the Physical Network Infrastructure team in Singapore. You will lead global network incident response across backbone, data centers, cloud, and CDN, ensuring 24x7 operational stability.

You will collaborate with a 24/7 NOC, network architecture, and software engineering teams to enhance monitoring, automation, and incident remediation, working with ISPs and vendors to prevent recurrence and maintain service quality.

Qualifications

• 5+ years of experience in network operations, network support, or network engineering.
• Strong understanding of TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
• Good ownership and ability to troubleshoot and resolve incidents promptly.
• Excellent communication and collaboration across global teams.

Responsabilités

• Act as a key engineer for ByteDance's global network incident response and operational stability across backbone, data center, cloud, Edge/CDN and network gateways.
• Support day-to-day operations of the global network infrastructure and lead troubleshooting during incidents.
• Collaborate with 24x7 NOC teams and cross-functional engineers across time zones to ensure continuous operations.
• Work with architecture, deployment and software teams to improve tooling, monitoring, and automation.
• Coordinate with ISPs and vendors to diagnose issues, perform RCA, and drive remediation.
• Support network maintenance and post-change monitoring activities.

Connaissances

TCP/IP

Network troubleshooting

BGP/OSPF/IS-IS

Scripting (Python)

Cross-team collaboration

Formation

Bachelor's degree (CS/IT/Engineering)

Outils

Python

Shell

Description du poste

Network Operation Engineer, Physical Network Infrastructure

Location:

Team:

Infrastructure

Employment Type:

Regular

Job Code:

A221952

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Responsibilities

• Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.
• Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
• Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations.
• Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
• Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence.
• Support network maintenance and change activities, including operational checks and post-change monitoring.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• 5+ years of experience in network operations, network support, or network engineering.
• Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
• Strong sense of ownership with the ability to troubleshoot and resolve network incidents, including timely response during critical outages.
• Good communication skills and the ability to collaborate across global teams.

Preferred Qualification(s)

• Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments.
• Experience in incident management, operational process optimization, and network troubleshooting.
• Experience working with network vendors, ISPs, and service providers.
• Familiarity with network automation tools or scripting languages such as Python or Shell.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.