Network Operations Engineer - Physical Network Infrastructure Technology - Infrastructure Singa[...]

Pangleglobal; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Diversity and inclusion initiatives

Opportunities for growth and development

Job summary

A leading technology company in Singapore is seeking a Network Operations Engineer to manage global network incident response and ensure operational stability. The ideal candidate has a Bachelor’s degree in Computer Science or a related field, along with 2+ years of experience in network operations. Responsibilities include troubleshooting network incidents, collaborating with global teams, and supporting network maintenance. Join this innovative team to contribute to exciting projects and enhance operational efficiency.

Qualifications

• 2+ years of experience in network operations, support, or engineering.
• Experience working in large-scale data center networks or ISP environments.
• Familiarity with incident management and operational process optimization.

Responsibilities

• Lead network incident response and maintain operational stability.
• Collaborate with the 24/7 NOC team to ensure continuous network operations.
• Support network maintenance and assist in troubleshooting network issues.

Skills

Network protocols such as TCP/IP

Troubleshooting skills

Good communication

Collaboration across global teams

Education

Bachelor’s degree in Computer Science or related field

Tools

Network automation tools

Scripting languages such as Python or Shell

Job description

Network Operations Engineer - Physical Network Infrastructure

Location:

Team:

Responsibilities

• Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.
• Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
• Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations.
• Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
• Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence.
• Support network maintenance and change activities, including operational checks and post-change monitoring.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• 2+ years of experience in network operations, network support, or network engineering.
• Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
• Strong sense of ownership with the ability to troubleshoot and resolve network incidents, including timely response during critical outages.
• Good communication skills and the ability to collaborate across global teams.

Preferred Qualifications

• Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments.
• Experience in incident management, operational process optimization, and network troubleshooting.
• Experience working with network vendors, ISPs, and service providers.
• Familiarity with network automation tools or scripting languages such as Python or Shell.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.