Global Lead Business Analyst - Enterprise Onboarding

KLN Logistics Centre (Tampines) Pte Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

KLN Logistics Centre (Tampines) Pte Ltd is seeking a seasoned onboarding lead for enterprise integration projects in Singapore. You will act as the technical advisor to customers, translate requirements into integration designs using EDI/API standards, and guide cross-functional teams from kickoff to go-live.

The role emphasizes pre-sales support, solution demonstrations to C-level stakeholders, and development of playbooks and SOPs to accelerate value realization while maintaining security and

Qualifications

• Degree in CS/IS or related field with 8 years in system integration or enterprise implementations.
• Proven experience leading customer onboarding for enterprise systems in freight forwarding or logistics.
• Demonstrated success in solution consulting or pre-sales roles supporting commercial teams.
• Strong knowledge of ANSI X12, EDIFACT and modern integration technologies (XML, JSON, REST/SOAP).
• Ability to leverage AI tools to enhance solution design and productivity.
• Experience in co-selling, building business cases and value-based selling.
• Strong interpersonal skills with the ability to engage senior stakeholders and deliver workshops.

Responsibilities

• Act as the primary technical advisor to customers and stakeholders.
• Partner with Sales to understand client requirements and shape solution strategies.
• Co-develop proposals, demos, and RFP/RFI responses translating technical solutions into business value.
• Address technical queries, define integration scope, and contribute to pricing and SOW development.
• Deliver solution presentations and briefings to C-level and operational stakeholders.
• Lead onboarding lifecycle from kickoff to go-live, including requirements gathering and UAT.
• Define onboarding roadmap, milestones, and risk management framework.
• Drive alignment across Development, Implementation, Operations and Commercial teams.
• Enhance onboarding frameworks, playbooks and SOPs to reduce time-to-value.
• Translate business needs into technical specs and design integration workflows (EDI/API).
• Troubleshoot integration issues and optimize data flow.
• Ensure adherence to security and integration standards and provide client training.

Skills

Solution consulting

Pre-sales

EDI standards

AI tools

Stakeholder engagement

Onboarding leadership

Enterprise integration

Problem solving

Education

Degree in Computer Science / Information Systems

Tools

EDI standards

XML

JSON

REST/SOAP APIs

Job description

KLN Logistics Centre (Tampines) Pte Ltd is seeking a seasoned onboarding lead for enterprise integration projects in Singapore. You will act as the technical advisor to customers, translate requirements into integration designs using EDI/API standards, and guide cross-functional teams from kickoff to go-live.

The role emphasizes pre-sales support, solution demonstrations to C-level stakeholders, and development of playbooks and SOPs to accelerate value realization while maintaining security and