Global Lead Business Analyst

KLN Logistics Centre (Tampines) Pte Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

KLN Logistics Centre (Tampines) Pte Ltd is seeking a seasoned onboarding lead for enterprise integration projects in Singapore. You will act as the technical advisor to customers, translate requirements into integration designs using EDI/API standards, and guide cross-functional teams from kickoff to go-live.

The role emphasizes pre-sales support, solution demonstrations to C-level stakeholders, and development of playbooks and SOPs to accelerate value realization while maintaining security and

Qualifications

• Degree in CS/IS or related field with 8 years in system integration or enterprise implementations.
• Proven experience leading customer onboarding for enterprise systems in freight forwarding or logistics.
• Demonstrated success in solution consulting or pre-sales roles supporting commercial teams.
• Strong knowledge of ANSI X12, EDIFACT and modern integration technologies (XML, JSON, REST/SOAP).
• Ability to leverage AI tools to enhance solution design and productivity.
• Experience in co-selling, building business cases and value-based selling.
• Strong interpersonal skills with the ability to engage senior stakeholders and deliver workshops.

Responsibilities

• Act as the primary technical advisor to customers and stakeholders.
• Partner with Sales to understand client requirements and shape solution strategies.
• Co-develop proposals, demos, and RFP/RFI responses translating technical solutions into business value.
• Address technical queries, define integration scope, and contribute to pricing and SOW development.
• Deliver solution presentations and briefings to C-level and operational stakeholders.
• Lead onboarding lifecycle from kickoff to go-live, including requirements gathering and UAT.
• Define onboarding roadmap, milestones, and risk management framework.
• Drive alignment across Development, Implementation, Operations and Commercial teams.
• Enhance onboarding frameworks, playbooks and SOPs to reduce time-to-value.
• Translate business needs into technical specs and design integration workflows (EDI/API).
• Troubleshoot integration issues and optimize data flow.
• Ensure adherence to security and integration standards and provide client training.

Skills

Solution consulting

Pre-sales

EDI standards

AI tools

Stakeholder engagement

Onboarding leadership

Enterprise integration

Problem solving

Education

Degree in Computer Science / Information Systems

Tools

EDI standards

XML

JSON

REST/SOAP APIs

Job description

Responsibilities:

• Serve as the primary technical advisor to customers, building strong relationships with IT, operations, and senior stakeholders.

• Partner with Sales to understand client requirements, run discovery workshops, and shape solution strategies.

• Co-develop proposals, demos, and RFP/RFI responses, translating technical integration solutions into business value and ROI.

• Address technical queries, define integration scope, and contribute to effort estimation, pricing, and SOW development.

• Deliver solution presentations, product showcases, and briefings to C-level and operational stakeholders.

• Lead full onboarding lifecycle from kickoff to go-live, including requirements gathering, design, UAT, hypercare, and transition to support.

• Define onboarding roadmap, milestones, RACI, and risk management framework to ensure timely and quality delivery.

• Drive alignment across Development, Implementation, Operations, and Commercial teams as the accountable onboarding lead.

• Enhance onboarding frameworks, playbooks, and SOPs to reduce time-to-value and improve customer satisfaction.

• Translate business needs into technical specifications and design integration workflows using EDI/API standards (e.g., ANSI X12, EDIFACT, XML, JSON).

• Troubleshoot integration issues, conduct root cause analysis, and implement improvements to optimize system performance and data flow.

• Ensure adherence to security and integration standards, maintain documentation, and support clients with training and best practices.

Requirements:

• Degree in Computer Science, Information Systems, or related field with 8 years of relevant experience in system integration or enterprise implementations.

• Proven experience in leading customer onboarding for enterprise systems, preferably within freight forwarding or logistics.

• Demonstrated success in solution consulting or pre-sales roles, supporting commercial teams to win and expand accounts.

• Strong knowledge of EDI standards (ANSI X12, EDIFACT) and modern integration technologies (XML, JSON, REST/SOAP APIs).

• Ability to leverage AI tools and emerging technologies (including agentic AI) to enhance solution design and productivity.

• Experience in co-selling, building business cases, solution scoping, effort estimation, and value-based selling.

• Strong interpersonal skills with the ability to engage senior stakeholders, deliver executive presentations, and conduct workshops effectively.

• Customer-centric, analytical, and self-driven individual with strong problem-solving skills, adaptability in fast-paced environments, and global mindset.