Global Key Accounts Manager (Freight Forwarding/ Contract Logistics)

mtc consulting pte. ltd.; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

mtc consulting pte. ltd. is seeking an experienced account management professional from freight forwarding or contract logistics to manage and grow strategic global and regional customer accounts, focusing on retention, profitability, service performance and share-of-wallet growth.

You will lead cross-functional relationships with operations, commercial teams and senior stakeholders, conduct reviews, negotiate terms, and drive profitability through pricing and cost control.

Qualifikationen

• 10–12 years of experience in Freight Forwarding or Contract Logistics.
• Proven experience managing large multinational key accounts.
• Strong customer, vendor and agent relationship management skills.
• Good knowledge of air freight, ocean freight, contract logistics and supply chain pricing.
• Experience within relevant industry verticals is advantageous.

Aufgaben

• Manage key global and regional customer relationships as the main point of contact.
• Develop and execute account plans focused on growth, retention and profitability.
• Identify cross-selling opportunities across air, ocean, warehousing and value-added logistics services.
• Conduct QBRs, account reviews and strategic customer meetings.
• Build relationships with operational, commercial and senior stakeholders.
• Handle service, operational and billing escalations, ensuring timely resolution.
• Drive account profitability through pricing, cost control and yield optimisation.
• Prepare account budgets, forecasts and pipeline updates.
• Negotiate contracts, renewals and commercial terms.
• Coordinate customer implementation, SOPs, SLAs, KPIs and continuous improvement initiatives.
• Monitor account performance and provide regular management reporting.
• Work closely with regional and country teams to ensure consistent service delivery.

Kenntnisse

Key account management

Relationship management

Pricing & yield optimisation

Jobbeschreibung

We are seeking an experienced account management professional from freight forwarding or contract logistics to manage and grow strategic global and regional customer accounts, with a focus on retention, profitability, service performance and share-of-wallet growth.

Key Responsibilities

• Manage key global and regional customer relationships as the main point of contact.

• Develop and execute account plans focused on growth, retention and profitability.

• Identify cross-selling opportunities across air, ocean, warehousing and value-added logistics services.

• Conduct QBRs, account reviews and strategic customer meetings.

• Build relationships with operational, commercial and senior stakeholders.

• Handle service, operational and billing escalations, ensuring timely resolution.

• Drive account profitability through pricing, cost control and yield optimisation.

• Prepare account budgets, forecasts and pipeline updates.

• Negotiate contracts, renewals and commercial terms.

• Coordinate customer implementation, SOPs, SLAs, KPIs and continuous improvement initiatives.

• Monitor account performance and provide regular management reporting.

• Work closely with regional and country teams to ensure consistent service delivery.

Requirements

• 10–12 years of experience in Freight Forwarding or Contract Logistics.

• Proven experience managing large multinational key accounts.

• Strong customer, vendor and agent relationship management skills.

• Good knowledge of air freight, ocean freight, contract logistics and supply chain pricing.

• Experience within relevant industry verticals is advantageous.