Global IT Helpdesk Lead — End-User Experience

Razer Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Razer Inc. in Singapore is seeking an IT Helpdesk Manager to lead end-user support, own service delivery, and drive operational excellence across regions.

You will manage a team of EUC engineers, oversee device deployment, OS and security patches, asset lifecycle, and vendor coordination while maintaining a high-quality user experience and SLA adherence. You'll balance technical hands-on work with people leadership, mentor junior staff, and partner with security and infrastructure teams to

Qualifications

• Strong hands-on experience supporting Windows and macOS environments.
• Proven experience leading an IT Helpdesk or EUC team.
• Experience with endpoint management tools (Intune, SCCM) and ITSM tools (ServiceNow).
• Solid troubleshooting across hardware, software, and networking basics.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee end-user IT services and end-to-end helpdesk operations.
• Lead EUC engineers, hire, onboard, and perform reviews.
• Define and improve helpdesk processes and escalation workflows.
• Manage device deployment, OS updates, and security patches.
• Coordinate with vendors and cross-team initiatives; monitor SLA.

Skills

Windows & macOS support

End-user devices

Team leadership

ITSM tools

Intune

SCCM

ServiceNow

Troubleshooting

Stakeholder management

Escalation handling

Education

Degree or Diploma in Information Technology or related field

Tools

Intune

SCCM

ServiceNow

Job description

Razer Inc. in Singapore is seeking an IT Helpdesk Manager to lead end-user support, own service delivery, and drive operational excellence across regions.

You will manage a team of EUC engineers, oversee device deployment, OS and security patches, asset lifecycle, and vendor coordination while maintaining a high-quality user experience and SLA adherence. You'll balance technical hands-on work with people leadership, mentor junior staff, and partner with security and infrastructure teams to