Global Escalations Specialist (Entry Level)

Tinder; Singapore; Hybrid; SGD 42,000 - 54,000; Full time

Job summary

Tinder is seeking an entry-level Global Escalations Specialist to support Trust & Safety and member support operations in Singapore. The role involves investigating complex escalations, reviewing content, and coordinating with Engineering and other teams to resolve issues while upholding Community Guidelines.

Fresh graduates are welcome, with up to 1 year of relevant experience. Bachelor’s degree or equivalent is required, and you will work in a fast-paced environment that values analytical

Qualifications

• Bachelor’s degree or equivalent.
• Up to 1 year of relevant experience in a similar role. Fresh graduates welcome.
• Ability to quickly understand, assess, and summarize complex cases.
• Analytical and problem-solving skills with sound judgment.

Responsibilities

• Help protect the Tinder ecosystem by preventing fraudulent activity and enforcing Terms of Service.
• Investigate, troubleshoot, and resolve complex escalations across Trust & Safety and member support.
• Review bug reports and collaborate with Engineering to facilitate resolution.
• Gather and analyze user feedback related to new product launches.
• Navigate high-pressure situations and evolving policies with professionalism.
• Review sensitive content and address policy violations.
• Collaborate with cross-functional teams including Legal, Communications, Marketing, and outsourced support.
• Identify opportunities to improve processes, workflows, and operational efficiency.

Skills

Analytical thinking

Problem solving

Attention to detail

Adaptability

Multitasking

Fast learner

Collaboration

Technical troubleshooting

Customer-centric

Critical thinking

Self-motivated

Education

Bachelor’s degree or equivalent

Job description

Tinder is seeking an entry-level Global Escalations Specialist to support Trust & Safety and member support operations in Singapore. The role involves investigating complex escalations, reviewing content, and coordinating with Engineering and other teams to resolve issues while upholding Community Guidelines.

Fresh graduates are welcome, with up to 1 year of relevant experience. Bachelor’s degree or equivalent is required, and you will work in a fast-paced environment that values analytical