Global Escalations Lead, Trust & Safety

Tinder; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Tinder is seeking a Global Escalations Specialist in Singapore to manage complex member escalations across Trust & Safety and Support operations. This role is integral in investigating safety concerns and ensuring compliance with Community Guidelines.

The ideal candidate has a Bachelor's degree, at least 3 years of relevant experience, and strong analytical and problem-solving skills. Join a dynamic team dedicated to enhancing user experiences and protecting the Tinder ecosystem.

Qualifications

• 3+ years of experience in a similar role.
• Ability to navigate high-pressure situations with professionalism.
• Experience in project management and cross-functional collaboration.

Responsibilities

• Help protect the Tinder ecosystem from fraudulent activity.
• Investigate and resolve escalations related to Trust & Safety.
• Collaborate closely with cross-functional teams.

Skills

Analytical skills

Problem-solving

Collaboration

Attention to detail

Time management

Education

Bachelor’s degree or equivalent

Tools

Zendesk

Job description

Tinder is seeking a Global Escalations Specialist in Singapore to manage complex member escalations across Trust & Safety and Support operations. This role is integral in investigating safety concerns and ensuring compliance with Community Guidelines.

The ideal candidate has a Bachelor's degree, at least 3 years of relevant experience, and strong analytical and problem-solving skills. Join a dynamic team dedicated to enhancing user experiences and protecting the Tinder ecosystem.