Global Endpoint Systems Engineer: Automation & ITIL

PowerToFly; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Visa is seeking an experienced IT Operations and Endpoint specialist to manage global endpoint deployments, coordinate projects, and maintain secure, compliant systems. You will collaborate with clients, vendors, and internal teams to automate tasks using Generative AI and ensure high service levels across time zones.

The role requires Linux administration, foundational PM skills, and ITIL awareness. Occasional after-hours on-call shifts and in-office days are expected to support VisaNet

Qualifications

• Bachelor's degree or 3+ years of relevant work experience.
• Experience in Linux System administrative task
• Foundational Project Management skills
• ITIL Foundation
• Familiar with Generative AI using M365 Copilot, Claude, Codex to automate tasks

Responsibilities

• Provide project management, technical advice and support to Visa clients and processors to ensure expectations are exceeded.
• Coordinate projects and proper documentation and task updates.
• Use Generative AI tools to deliver automation and efficiency in day-to-day work.
• Create implementation scripts for vendor field engineers and support teams.
• Install Linux systems with on-site vendor engineer remotely.
• Work with Global Support groups to provide flexible solutions and resolve issues quickly.
• Ensure deployments follow Visa security guidelines and report non-compliance.
• Communicate with global teams across cultures and time zones.
• Participate in on-call rotations and work evenings/weekends as needed.
• Provide weekly reporting for CMDB and BASE II records.
• Act as Change and ServiceNow Coordinator to ensure incidents and changes comply with ITIL and ServiceNow rules.

Skills

IT Operations

Project Management

Generative AI usage

Problem solving

Education

Bachelor's degree

Tools

XML

JSON

XSLT

HTML

Scripting languages

SSL/IPsec

Job description

Visa is seeking an experienced IT Operations and Endpoint specialist to manage global endpoint deployments, coordinate projects, and maintain secure, compliant systems. You will collaborate with clients, vendors, and internal teams to automate tasks using Generative AI and ensure high service levels across time zones.

The role requires Linux administration, foundational PM skills, and ITIL awareness. Occasional after-hours on-call shifts and in-office days are expected to support VisaNet