Global Data Reporting & Production Support Specialist

Tech Aalto Pte ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Tech Aalto Pte ltd in Singapore seeks a Production Support – Data & Reporting to provide cross-Platform SME support for Horizon and B&E 360 data and reporting. You will act in a tiered support model, triaging Slack requests, investigating data discrepancies, and guiding users on data interpretation across B2C and B2B ecosystems.

The role requires strong data analysis, SQL querying, and experience with Tableau/ThoughtSpot/BO, plus the ability to coordinate across time zones in a global team.

Qualifications

• Bachelor’s degree or equivalent.
• Experience with BI platforms (Tableau/ThoughtSpot/BO) and reporting.
• Experience querying data sources to validate data and explain findings.
• Ability to manage multiple requests across time zones with quality output.

Responsibilities

• Provide cross-Platform Subject Matter Expertise on Horizon and B&E 360 data/reporting.
• Act as Tier 1 and Tier 2 support for data and reporting issues.
• Manage Slack support workflow and triage requests across categories.
• Investigate data discrepancies and reconcile reports across platforms.
• Explain data definitions and platform logic to users.
• Escalate operational issues with engineering and product teams.

Skills

Data analysis

SQL

Communication

Time management

Multi-region collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

ThoughtSpot

Business Objects

Slack

BI platforms

Job description

Tech Aalto Pte ltd in Singapore seeks a Production Support – Data & Reporting to provide cross-Platform SME support for Horizon and B&E 360 data and reporting. You will act in a tiered support model, triaging Slack requests, investigating data discrepancies, and guiding users on data interpretation across B2C and B2B ecosystems.

The role requires strong data analysis, SQL querying, and experience with Tableau/ThoughtSpot/BO, plus the ability to coordinate across time zones in a global team.