Global CX Transformation Lead

EMIRATES SHIPPING SINGAPORE PTE. LTD.

Singapore

On-site

SGD 180,000 - 260,000

Full time

14 days+

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Job summary

Emirates Shipping Singapore PTE. LTD. seeks a senior CX transformation leader to drive the digitization and simplification of the end-to-end customer journey across digital, self-service and frontline touchpoints.

You will identify initiatives, build a scalable journey framework, and partner with cross-functional teams to improve customer satisfaction, operational efficiency, and service consistency in shipping and logistics.

Qualifications

Bachelor’s or Master’s degree in a relevant field.
Minimum 10 years’ experience in Customer Experience transformation or related field.
Experience in shipping/logistics or a related customer-facing industry preferred.
Six Sigma Green Belt or Black Belt certification a plus.

Responsibilities

Lead CX transformation initiatives across digital, self-service and frontline touchpoints.
Digitize and simplify end-to-end customer journeys to improve satisfaction and efficiency.
Collaborate with cross-functional stakeholders to align tools, processes and governance.
Define success metrics and track impact on customer outcomes and business results.
Champion CX transformation across functions with a clear customer journey vision.