Global Customer Experience & Order Specialist

HARTING Technology Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Social Insurance coverage (APAC)

Staff insurance coverage (APAC)

Job summary

HARTING Technology Group in Singapore seeks a proactive Customer Service Specialist to assist in inquiry-to-order processes, handle basic contract and compliance inquiries, maintain customer data, support order processing and onboarding to e-shop and EDI.

You will collaborate with procurement, production, logistics and overseas teams, ensure accurate master data, and contribute to pricing strategy and customer communication while delivering outstanding after-sales service.

Qualifications

• Bachelor's degree is required with a minimum of 3 years in Customer Service, Order Fulfilment, or related field
• Experience in production, manufacturing, or supply chain operations with ability to read bills of materials and production schedules
• Proven dedication to after-sales support and customer satisfaction
• Extensive experience with SAP and CRM systems required; S/4Hana is a plus
• Excellent planning and multi-tasking capabilities with stakeholder management across functions and geographies
• Thrives in fast-paced multinational environments with cross-border collaboration
• Business-fluent English with strong communication and collaboration skills across procurement, production, and logistics

Responsibilities

• Provide customer support from inquiry to order, ensuring a seamless experience for customers
• Act as intermediary between customers and internal stakeholders throughout the order management process
• Handle customer inquiries related to pre-sales, order amendments, delivery, fulfillment, after-sales, payments, credits, and contracts
• Maintain up-to-date customer master data for efficient communication and order processing
• Manage all order entries through channels and customer portals (e-shop, EDI) and onboard customers to these platforms
• First entry point for escalations in complaints and warranty management, and manage recalls and regulatory audits
• Collaborate with procurement, production, logistics and overseas teams to ensure timely delivery and smooth workflows

Skills

SAP

CRM systems

S/4Hana

E-shop

EDI

English communication

Education

Bachelor's degree

Tools

Eshop

EDI

Job description

HARTING Technology Group in Singapore seeks a proactive Customer Service Specialist to assist in inquiry-to-order processes, handle basic contract and compliance inquiries, maintain customer data, support order processing and onboarding to e-shop and EDI.

You will collaborate with procurement, production, logistics and overseas teams, ensure accurate master data, and contribute to pricing strategy and customer communication while delivering outstanding after-sales service.