Global Community Programs Lead & Insights Strategist

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Butterfly Effect Pte. Ltd. is seeking a Community Programs Lead to own the global Fellows program end-to-end, manage online communities, and turn user insights into actionable product guidance. You will design initiatives, coordinate across teams, and publish engaging content that demonstrates product value.

The role emphasizes cross-functional collaboration, strong communication in English and Chinese, and hands-on use of AI tools to streamline operations and scale community impact.

Qualifications

• Care about community and people; focus on member experience and long-term trust.
• 3+ years in community operations, ambassador programs, or related programs.
• Experience independently owning at least one program through its full lifecycle.
• Exceptional cross-functional communication and execution skills, with the ability to align priorities across teams and follow through to results.
• Ability to identify recurring issues from scattered feedback and support internal decisions with clear documentation and reporting.
• A Manus power user who can explore the product, develop useful use cases, and use AI tools to improve efficiency.
• Professional written communication skills in both Chinese and English.

Responsibilities

• Own the global Fellow Program end-to-end, including goals, recruitment, onboarding, support, quality reviews, and offboarding.
• Run global online communities with structure, rules, moderation, cadence, support, and escalations.
• Gather bug reports, product suggestions, learning needs, and use cases from discussions, events, and interactions; prioritize and coordinate with owners.
• Coordinate office hours, demos, workshops, and reusable examples to help users learn and complete tasks.
• Own day-to-day content planning, editing, and publishing for the community’s social media accounts; highlight use cases and member achievements.
• Evaluate participation, outputs, learning outcomes, feedback progress, and content performance; adjust programs accordingly.

Skills

Cross-functional communication

Program ownership

Bilingual writing (Chinese & English)

AI tools proficiency

User feedback analysis

Independent product exploration

Content planning & storytelling

Tools

AI tools

Job description

Butterfly Effect Pte. Ltd. is seeking a Community Programs Lead to own the global Fellows program end-to-end, manage online communities, and turn user insights into actionable product guidance. You will design initiatives, coordinate across teams, and publish engaging content that demonstrates product value.

The role emphasizes cross-functional collaboration, strong communication in English and Chinese, and hands-on use of AI tools to streamline operations and scale community impact.