AI Product Support Specialist

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

BUTTERFLY EFFECT PTE. LTD. is seeking an aspiring AI product support specialist to handle user inquiries, consolidate feedback, and work with product and engineering teams to drive improvements.

The role welcomes students for internships with potential full-time conversion, recent graduates, and experienced professionals. You will manage daily user communications, escalate complex issues, and track bugs to support timely resolutions and data-driven decisions.

Qualifications

• Familiarity with email handling workflows and strong written communication skills.
• Strong communication skills and a service‑oriented mindset.
• A proactive approach and the ability to learn quickly.

Responsibilities

• Manage daily user emails and direct messages, categorize inquiries, respond promptly, and document outcomes.
• Escalate complex or sensitive issues to the relevant teams and collaborate across departments to ensure timely resolution.
• Consolidate user feedback and help improve service processes.
• Track user-reported bugs, drive product improvements, maintain risk control records, and regularly summarize common issues and prepare reports to support decision-making.

Skills

Email handling workflows

Written communication

Proactive learner

Tools

Ticketing systems

Job description

BUTTERFLY EFFECT PTE. LTD. is seeking an aspiring AI product support specialist to handle user inquiries, consolidate feedback, and work with product and engineering teams to drive improvements.

The role welcomes students for internships with potential full-time conversion, recent graduates, and experienced professionals. You will manage daily user communications, escalate complex issues, and track bugs to support timely resolutions and data-driven decisions.