Community Programs & Insights Manager

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Butterfly Effect Pte. Ltd. is seeking a Community Programs Lead to own the global Fellows program end-to-end, manage online communities, and turn user insights into actionable product guidance. You will design initiatives, coordinate across teams, and publish engaging content that demonstrates product value.

The role emphasizes cross-functional collaboration, strong communication in English and Chinese, and hands-on use of AI tools to streamline operations and scale community impact.

Qualifications

• Care about community and people; focus on member experience and long-term trust.
• 3+ years in community operations, ambassador programs, or related programs.
• Experience independently owning at least one program through its full lifecycle.
• Exceptional cross-functional communication and execution skills, with the ability to align priorities across teams and follow through to results.
• Ability to identify recurring issues from scattered feedback and support internal decisions with clear documentation and reporting.
• A Manus power user who can explore the product, develop useful use cases, and use AI tools to improve efficiency.
• Professional written communication skills in both Chinese and English.

Responsibilities

• Own the global Fellow Program end-to-end, including goals, recruitment, onboarding, support, quality reviews, and offboarding.
• Run global online communities with structure, rules, moderation, cadence, support, and escalations.
• Gather bug reports, product suggestions, learning needs, and use cases from discussions, events, and interactions; prioritize and coordinate with owners.
• Coordinate office hours, demos, workshops, and reusable examples to help users learn and complete tasks.
• Own day-to-day content planning, editing, and publishing for the community’s social media accounts; highlight use cases and member achievements.
• Evaluate participation, outputs, learning outcomes, feedback progress, and content performance; adjust programs accordingly.

Skills

Cross-functional communication

Program ownership

Bilingual writing (Chinese & English)

AI tools proficiency

User feedback analysis

Independent product exploration

Content planning & storytelling

Tools

AI tools

Job description

Responsibilities

• Community Programs: Own the global Fellow Program end to end, defining program goals, member responsibilities, and evaluation criteria. Manage recruitment, selection, onboarding, ongoing support, quality reviews, and offboarding. Help design and lead future community programs, and maintain relationships with core community members.

• Online Community Operations: Run global online communities, covering community structure, rules, moderation, activity cadence, member support, and escalations. Develop standard processes and maintain a consistent operating rhythm.

• User Insights & Feedback Loops: Gather bug reports, product suggestions, learning needs, barriers to adoption and use, and high-value use cases from community discussions, events, and member interactions. Add necessary context, prioritize feedback, and coordinate with the relevant internal owners. Follow through to a clear outcome and communicate progress and results back to users or Fellows. Regularly synthesize recurring issues, trends, and recommendations to support internal decision-making.

• Community Enablement: Help users learn and complete real tasks by coordinating office hours, product demos, workshops, and reusable examples. Identify where members get stuck, work with relevant teams to address gaps in tutorials, resources, or product guidance, and continuously improve support based on actual outcomes.

• Community Content & Storytelling: Own day-to-day content planning, editing, and publishing for the community’s social media accounts. Discover compelling use cases, user stories, and member achievements across community channels, and turn them into community updates and content that clearly communicates product value and community contributions.

• Performance Evaluation: Evaluate member participation, the quality of program outputs, learning and usage outcomes, progress on feedback, and content performance against program goals. Identify issues and adjust programs and operations accordingly.

Requirements

• Care deeply about community and people, with a willingness to listen to users from different backgrounds and a focus on member experience and long-term trust.

• 3+ years of experience in community operations, ambassador programs, or related programs.

• Experience independently owning at least one program through its full lifecycle, from goal setting and program design to execution, evaluation, and iteration.

• Exceptional cross-functional communication and execution skills, with the ability to align priorities across teams, establish clear owners, next steps, and timelines, and follow through to results.

• Ability to identify recurring issues and meaningful signals from scattered community feedback, prioritize them, and support internal decisions through clear documentation, analysis, and reporting.

• A Manus power user who can independently explore the product, develop useful or creative use cases, and use a range of AI tools proficiently to reduce repetitive work and improve operational efficiency.

• Professional written communication skills in both Chinese and English.

Preferred Qualifications

• Experience managing Discord communities, forums, or global online communities.

• Experience running ambassador programs, champion programs, or creator networks.

• Experience with AI, developer tools, SaaS, or other technical products.