Global Client Success Coordinator

HireRight; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

HireRight is looking for an Account Coordinator in Singapore. The role involves ensuring high client satisfaction by responding to inquiries and effectively managing customer issues. You will monitor customer support requests, liaise with clients, and support upselling opportunities.

Ideal candidates have 1-3 years in customer service, knowledge of background processes, and proficiency in Mandarin to support clients. Join HireRight to enhance customer relationships and ensure service quality.

Qualifications

• 1–3 years of experience in Client Service, Customer Service, or Account Management.
• Knowledge of background screening processes preferred.
• Basic understanding of FCRA and GDPR regulatory frameworks.

Responsibilities

• Provide prompt and accurate responses to client inquiries.
• Monitor inbound Customer Support inquiries.
• Act as a liaison to address and resolve issues effectively.

Skills

Client Service

Customer Service

Account Management

Microsoft applications (Outlook, Excel, PowerPoint)

Mandarin proficiency

Job description

HireRight is looking for an Account Coordinator in Singapore. The role involves ensuring high client satisfaction by responding to inquiries and effectively managing customer issues. You will monitor customer support requests, liaise with clients, and support upselling opportunities.

Ideal candidates have 1-3 years in customer service, knowledge of background processes, and proficiency in Mandarin to support clients. Join HireRight to enhance customer relationships and ensure service quality.