Global Client Operations Delivery Manager, Commerce Operations

Cisco Systems, Inc; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Global Client Operations Delivery Manager to lead end-to-end governance and execution of global sales incentive programs across Americas, APJC and EMEA.

You will ensure compliance with international regulations while driving optimization of commission architecture and data integrity across multiple systems. The role requires 7–10 years in global payroll and incentive compensation, strong ERP and analytics capabilities, and a track record of collaborating with

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration or related field.
• Minimum 7–10 years of professional experience in global payroll management and sales incentive compensation in a multinational setting.
• Expertise in global labor laws, tax statutes, and compliance.
• Proficient with ERP and Sales Compensation systems (e.g., SAP, Oracle, Anaplan).

Responsibilities

• Direct end-to-end governance of monthly commission cycles with data integrity and regulatory compliance.
• Define and implement internal controls, audits, and SOPs to mitigate risk across jurisdictions.
• Collaborate with Finance, HR, IT, Legal, and Sales Operations to align incentive design with business objectives.
• Lead digital transformation to automate legacy processes for efficiency and accuracy.
• Manage escalation for complex compensation inquiries and legal matters with leadership.
• Govern data lifecycle and produce analytics to inform strategic management decisions.
• Oversee commission calculation environments and ensure alignment with policies.

Skills

Global payroll

Sales incentive

Data analytics

Communications

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

Anaplan

Job description

Role Overview

Cisco is seeking a highly analytical and strategic Global Client Operations Delivery Manager to join our Global Commerce Operations team. In this capacity, you will be the principal steward of end-to-end governance, compliance, and operational excellence for global sales incentive programs across the Americas, APJC and EMEA. You will serve as a key bridge between Finance, HR, IT, Legal, and Sales Strategy teams, ensuring that our global commission architecture is fully compliant with diverse international regulatory frameworks and strategically optimized to catalyze high-performance behaviors across the enterprise.

Key Responsibilities

• Operational Stewardship: Direct the execution of complex, high-volume monthly commission cycles, maintaining absolute data integrity, accuracy and rigorous adherence to global timelines and local statutory obligations.
• Compliance and Governance Architecture: Define and institutionalize robust internal control frameworks, audit protocols, and standardized operating procedures to mitigate enterprise risk, ensuring comprehensive alignment with international labor laws, works council mandates, local tax statutes, and corporate governance directives.
• Cross-Functional Orchestration: Partner closely with Finance, HR, IT, Legal, and Sales Operations to synchronize incentive plan designs with overarching corporate business objectives, ensuring seamless data integration and architectural coherence across disparate systems
• Strategic Transformation: Identify systemic bottlenecks and spearhead digital transformation initiatives to replace legacy processes with scalable, automated solutions that drive operational efficiency and accuracy
• Stakeholder Escalation Management: Act as the primary authority for high-complexity compensation inquiries and contentious legal matters, providing decisive, professional counsel to sales leadership and key stakeholders.
• Data Integrity & Strategic Reporting: Govern the lifecycle of commission-related data, ensuring top-tier security and precision while producing actionable intelligence and analytics to inform strategic management decision-making.
• Systems Management: Manage commission calculation environments, ensuring platform configurations are perfectly aligned with dynamic company compensation policies and strategic intent.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Master’s/MBA preferred).
• Minimum 7–10 years of professional experience in global payroll management and sales incentive compensation within a complex, multinational corporate environment.
• Demonstrated proficiency in navigating and managing high-stakes compensation cycles across diverse international jurisdictions with impeccable accuracy.
• Expert-level mastery of enterprise-grade ERP and Sales Compensation systems (e.g., SAP, Oracle, Anaplan).
• Advanced analytical acumen with the capacity to synthesize complex datasets into high-impact strategic business recommendations.
• Deep expertise of international tax law, global labor regulations, and compliance standards.

Skills

• Proven ability to drive results within a sophisticated, matrixed organizational structure, maintaining poise and clarity under significant pressure.
• Exceptional communication and interpersonal capabilities, with a history of building high-trust, collaborative partnerships across global and local teams.
• A forward-thinking approach to technology with a track record of driving digital transformation to achieve operational excellence.
• Comprehensive understanding of global data privacy regulations and the strict confidentiality mandates required for managing sensitive employee and corporate information.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.