Global Client Operations Delivery Manager, Commerce Operations

cisco systems (usa) pte. ltd.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Cisco Systems (USA) Pte. Ltd. is seeking a Global Client Operations Delivery Manager to lead end-to-end governance of global commissions operations across 90+ countries. You will drive compliance, data accuracy, and operational excellence while partnering with Finance, HR and IT to optimize incentive programs.

The role demands deep expertise in global compensation, cross-functional leadership, and platform migrations to streamline multi-theater payout cycles and tighten internal controls.

Qualifications

• Bachelor’s degree in finance, accounting, business administration or related field.
• 10-15+ years of global sales incentive compensation and payroll governance experience.
• CPA/CA or equivalent accounting designation strongly preferred/required.

Responsibilities

• Oversee monthly global sales commission cycles across 90+ jurisdictions and multi-currency payroll transmissions.
• Govern multifaceted incentive structures including annual/semi-annual plans, multi-tier accelerators, draws, SPIFFs and split-crediting.
• Define and maintain internal controls, audit frameworks and SOPs to ensure global compliance and audit defensibility.
• Collaborate with Finance, HR, IT, Legal, Payroll, Sales Compensation, and SOX teams to align incentive design with business goals.
• Architect and execute platform migrations to unify fragmented payout cycles and reduce processing time by 50–75%.

Skills

Global compensation

SOX compliance

Data analytics

Cross-functional leadership

HRIS knowledge

Executive dashboards

Education

Bachelor’s degree in Finance

CPA/CA designation

Tools

SAP Commissions

Callidus Cloud

Oracle OIC

Anaplan

Xactly

Workday HCM

SAP S/4HANA

Oracle Financials

Salesforce CRM

Job description

Role Overview

Cisco is seeking a highly analytical and strategic Global Client Operations Delivery Manager to join our Commerce Operations team. In this role, you will be responsible for the end-to-end governance, compliance, accuracy, operational excellence of global commissions operations (Americas, APJC and EMEA- more than 90 operating countries) and sales incentive compensation programs. You will serve as a key bridge between Finance, HR, IT, Legal, Sales Compensation, Sales Operations and SOX, ensuring that our commission operation is not only compliant with regional regulations but are also optimized to drive high-performance behaviors across the organization.

Key Responsibilities

• Operational Oversight: Direct worldwide monthly sales commission calculation cycles and multi-currency payroll transmissions across 90+ statutory jurisdictions, enforcing strict cut-off schedules, funding validations, and payout accuracy under compressed month-end timelines
• Govern the operational execution of multifaceted global incentive structures, including annual/semi-annual sales plans, multi-tier accelerator curves, recoverable/non-recoverable draws, SPIFFs, MBOs, management overlays, and split-crediting agreements
• Define and maintain robust internal controls, audit frameworks, and standard operating procedures to mitigate risk, ensure global compliance, comply with international labor/ work council regulations, local tax laws and corporate governance standards.
• Cross-Functional Leadership: Partner closely with Finance, HR, IT, Legal, Payroll, Sales Compensation, Sales Operation and SOX teams to align incentive plan designs with business objectives and ensure seamless data integration across systems.
• Architect and execute global platform migrations and operational consolidation initiatives that collapse fragmented multi-theater payment cycles into unified, standardized global execution frameworks—targeting 50% to 75% reductions in total processing cycle time
• Stakeholder Management: Serve as the primary point of escalation for complex compensation inquiries and legal cases, providing clear, concise, and professional guidance to internal stakeholders and leadership
• Define, maintain, and rigorously test comprehensive internal control environments, walk through documentation, and Standard Operating Procedures (SOPs) to ensure flawless audit defensibility for internal and external auditors
• Oversee complex statutory compliance frameworks across diverse international jurisdictions, ensuring full adherence to local labor laws, European Works Council (EWC)mandates, cross-border tax withholding, and local statutory filings
• Govern the operational execution of multifaceted global incentive structures, including annual/semi-annual sales plans, multi-tier accelerator curves, recoverable/non-recoverable draws, SPIFFs, MBOs, management overlays, and split-crediting agreements

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related quantitative field
• Minimum of 10-15+ years of professional experience in global sales incentive compensation, financial operations, and payroll governance experience within a large, Fortune 500 / multinational technology enterprise
• Certified Public Accountant (CPA), Chartered Accountant (CA), or equivalent recognized professional accounting designation strongly preferred / required
• Proven track leading large-scale enterprise compensation engine migrations and administration (SAP Commissions / Callidus Cloud, Oracle OIC / SPM, Anaplan, Xactly)
• Hands-on proficiency with enterprise HRIS/ERP systems (Workday HCM, SAP S/4HANA, Oracle Financials, Salesforce CRM)
• Expert ability to analyze massive datasets, model compensation expense scenarios, and synthesize complex operational metrics into executive-level dashboards
• Demonstrated expertise governing compensation and payroll operations across 90+ countries across Americas, APJC and EMEA, including hands-on experience navigating international tax treatments and Works Council governance
• Audit or Compliance background in global Financial Services Audit or Corporate Tax Advisory (Ernst & Young, PwC, Deloitte, KPMG etc) with deep expertise in SOX control design, substantive testing, and statutory compliance

Preferred Skills

• Demonstrated success driving results within highly matrixed, culturally diverse, global teams operating across multiple time zones
• Exceptional communication and interpersonal skills, with the gravitas to present complex financial, technical, and compliance issues to senior executives (VP/SVP level)
• Are lent less drive to challenge legacy operational models, eliminate technical debt, and deliver measurable efficiency gains through automation and modern tooling
• Data Security & Privacy Stewardship: Uncompromising commitment to confidentiality, data security, and compliance with global data privacy frameworks (e.g., GDPR, local privacy laws) in handling sensitive compensation records