Global Air & Ocean Freight Operations Specialist

EASYSPEED GLOBAL FORWARDING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

EasySpeed Supply Chain Co.,Ltd. in Singapore seeks an operations specialist to monitor and manage air and ocean shipments, ensure accurate data entry in Cargowise, and proactively track deliveries.

You will serve as the main contact for customers and overseas agents, support KPI/SLAs, and work with Air/Ocean Operations and Key Accounts.

The role emphasizes SOP adherence, continuous improvement, and a proactive, detail-oriented team player mindset.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus.
• 1-2 years of experience in freight forwarding operations, especially mastery of Air freight.
• Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.
• Good understanding of air and/or ocean freight documentation and processes.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Good problem-solving skills and a proactive approach to work.
• A team player with a positive attitude and eagerness to learn.

Responsibilities

• Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean).
• Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.
• Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.
• Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.
• Support the performance management of overseas agents by ensuring they have the necessary data and updates to meet service level agreements.
• Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.
• Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.
• Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.
• Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.

Skills

Attention to detail

Problem-solving

Team player

Proactive approach

Data accuracy in systems

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

Tools

Cargowise

Job description

EasySpeed Supply Chain Co.,Ltd. in Singapore seeks an operations specialist to monitor and manage air and ocean shipments, ensure accurate data entry in Cargowise, and proactively track deliveries.

You will serve as the main contact for customers and overseas agents, support KPI/SLAs, and work with Air/Ocean Operations and Key Accounts.

The role emphasizes SOP adherence, continuous improvement, and a proactive, detail-oriented team player mindset.