Global Account Manager

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel, a leading Singaporean telecom, seeks an experienced professional to manage global accounts and drive revenue growth. You will serve as the primary client contact, identify upsell opportunities, and align account strategies with client business goals.

You will collaborate across internal teams to ensure cohesive account management, negotiate contracts, and address issues promptly to sustain high client satisfaction and strong performance against KPIs.

Qualifications

• Diploma or degree with 5 or more year in sales experience.
• Proven experience in account management, sales, or business development.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with key stakeholders in global accounts, fostering and developing CXO-level customer relationships to enhance customer retention.
• Serve as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly.
• Identify opportunities for growth, including upselling and cross-selling products and services to increase sales revenue.
• Develop and implement strategic account plans that align with the client’s business planning.
• Work closely with various internal teams to ensure a cohesive approach to account management.
• Lead negotiations for contracts and pricing with global clients.
• Proactively identify and address issues that may impact client satisfaction or account performance.
• Demonstrate expert knowledge of technology trends and differentiate the unique value delivered through Singtel’s offerings within this domain.
• Achieve high customer satisfaction with decision-makers and play a key ambassador role for Singtel.
• Meet financial KPIs and develop strategic plans to execute and exceed sales targets.
• Exhibit independence, self-starter qualities, sharp business acumen, and a strong drive to succeed.

Skills

Account management

Sales

Business development

Communication

Negotiation

Cross-functional teamwork

Analytical thinking

ICT knowledge

Education

Diploma or degree

Job description

Singtel is where Technology meets Purpose.

We’re building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll shape the mobile products used by millions of customers while developing innovative propositions that keep Singtel at the forefront of Singapore's telecommunications market.

This is where BIG Possibilities become reality.

Make An Impact By

• Build and maintain strong relationships with key stakeholders in global accounts, fostering and developing CXO-level customer relationships to enhance customer retention.
• Serve as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly.
• Identify opportunities for growth, including upselling and cross-selling products and services to increase sales revenue.
• Develop and implement strategic account plans that align with the client’s business planning.
• Work closely with various internal teams to ensure a cohesive approach to account management.
• Lead negotiations for contracts and pricing with global clients.
• Proactively identify and address issues that may impact client satisfaction or account performance.
• Demonstrate expert knowledge of technology trends and differentiate the unique value delivered through Singtel’s offerings within this domain.
• Achieve high customer satisfaction with decision-makers and play a key ambassador role for Singtel.
• Meet financial KPIs and develop strategic plans to execute and exceed sales targets.
• Exhibit independence, self-starter qualities, sharp business acumen, and a strong drive to succeed.

Skills For Success

• Diploma or degree with 5 or more year in sales experience.
• Proven experience in account management, sales, or business development, preferably in a global context.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Strong analytical and problem-solving abilities.
• Knowledge of ICT and telecommunications preferred.
• Sales-driven mindset with a strong focus on achieving targets and driving revenue growth.
• Possess strong leadership skills to guide and influence teams and clients effectively.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.