Account Manager, Mid Market

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking an Account Manager to drive revenue growth across a Mid-Market portfolio. You will manage customer relationships, identify opportunities and deliver integrated Telco, ICT and Cybersecurity solutions.

You will collaborate with Solution Managers and Sales Specialists to craft cost-effective technology proposals and maintain an active sales pipeline. With 5+ years in ICT or enterprise account management, you will excel in presenting to stakeholders and closing complex deals.

Qualifications

• Bachelor's degree or higher in Business, IT or related discipline.
• 5+ years of ICT, telecoms or enterprise account management with a strong sales track record.
• Experience selling Telco, ICT or Cybersecurity solutions to corporate customers.
• Strong presentation, negotiation and communication skills.
• Self-driven, resourceful with ownership and stakeholder management.

Responsibilities

• Managing and growing a portfolio of Mid-Market commercial accounts through proactive account management, customer engagement and business development.
• Identifying, qualifying and pursuing new business opportunities while cross-selling Telco, ICT and Cybersecurity solutions to existing and prospective customers.
• Building trusted relationships with key customer stakeholders to increase wallet share, improve customer retention and drive long-term business growth.
• Collaborating with Solution Managers and Sales Specialists to develop customer-centric and cost-effective technology solutions and proposals.
• Maintaining a healthy sales pipeline, providing accurate sales forecasts and ensuring timely order management and sales reporting.
• Delivering professional customer presentations, proposals and business reviews while effectively managing customer expectations throughout the sales cycle.
• Working closely with cross-functional teams to ensure excellent customer experience and successful delivery of customer solutions.

Skills

Account management

Business development

Customer relationships

Sales forecasting

Stakeholder management

Presentation skills

Negotiation

Communication

Education

Bachelor's degree or higher in Business or IT

Tools

Microsoft Word

Excel

PowerPoint

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future - connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help businesses accelerate their digital transformation.

Be a Part of Something BIG!

As an Account Manager, you will drive revenue growth by managing a portfolio of Mid-Market commercial accounts while building strong customer relationships. Working closely with Solution Managers and Sales Specialists, you will identify business opportunities, deliver integrated Telco, ICT and Cybersecurity solutions, and help customers achieve their business objectives.

How You Will Make An Impact

• Managing and growing a portfolio of Mid-Market commercial accounts through proactive account management, customer engagement and business development.
• Identifying, qualifying and pursuing new business opportunities while cross-selling Telco, ICT and Cybersecurity solutions to existing and prospective customers.
• Building trusted relationships with key customer stakeholders to increase wallet share, improve customer retention and drive long-term business growth.
• Collaborating with Solution Managers and Sales Specialists to develop customer-centric and cost-effective technology solutions and proposals.
• Maintaining a healthy sales pipeline, providing accurate sales forecasts and ensuring timely order management and sales reporting.
• Delivering professional customer presentations, proposals and business reviews while effectively managing customer expectations throughout the sales cycle.
• Working closely with cross-functional teams to ensure excellent customer experience and successful delivery of customer solutions.

Skills For Success

• Bachelor's Degree or higher in Business, Information Technology or a related discipline.
• At least 5 years of experience in ICT, telecommunications or enterprise account management with a strong sales track record.
• Experience selling Telco, ICT or Cybersecurity solutions to corporate customers.
• Strong customer relationship management and business development skills.
• Proven ability to identify new business opportunities and manage complex sales cycles.
• Strong presentation, negotiation and communication skills.
• Good understanding of telecommunications and ICT solutions.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Self-driven, resourceful and proactive with strong ownership and stakeholder management skills.