Global Account Manager

Joinimagine; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DHL Express Singapore is seeking a Global Account Manager to lead profitable development of global accounts and position DHL as a strategic business partner. You will manage cross-functional teams and deliver programs through the DHL network to strengthen account profitability.

You will report to the Senior Manager, Industry Development and provide revenue and activity reporting to the management team. This role demands strong relationship-building and strategic sales execution across global

Qualifications

• Minimum 5 years in account management and corporate sales in a service-related industry.
• Familiarity with International Express/Air Transport industry is an added advantage.
• Strong teamwork and collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.
• Degree in Business or related discipline.

Responsibilities

• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Drive sales improvement through regionally harmonized processes.
• Establish clear understanding of customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan & coordinate activities and programs to retain and develop sustainable sales revenue.
• Develop and manage after-sales strategy for each of the designated account customers.
• Provide customer-oriented service at all times relating to specific sales and customer expectation issues.

Skills

Account management

Sales experience

Communication

Presentation skills

Networking

Interpersonal skills

Education

Bachelor's degree in Business or related field

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today!

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Global Account Manager

We are looking for a Global Account Manager. Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network. You will also participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales and portfolio. In addition, you will provide customer account revenue and activity reporting as required by the management team.

Your Tasks

• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Drive sales improvement through regionally harmonized processes.
• Establish clear understanding of customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan & coordinate activities and programs to retain and develop sustainable sales revenue.
• Develop and manage after-sales strategy for each of the designated account customers.
• Provide customer-oriented service at all times relating to specific sales and customer expectation issues.
• Contribute to the regional bidding or RFQ process when requested.

What You Bring

• Minimum 5 years of experience in account management/development and corporate consultative/solution-based sales experience in a service-related industry.
• Familiarity with the International Express/ Air Transportation industry will be an added advantage.
• Strong teamwork / collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.
• Degree in Business or related discipline.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.