GENERAL MANAGER (CUSTOMER / OPERATIONS)

KOPIBRO PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

KOPIBRO PTE. LTD. is seeking a dedicated Cafe Operations Manager to lead daily traditional cafe activities in Singapore. You will supervise staff, schedule shifts, manage stock and costs, and ensure hygiene and safety standards are maintained to deliver exceptional customer service in a fast-paced setting.

The role requires hands-on F&B experience and strong leadership to drive operational efficiency and customer satisfaction across weekend and public holiday shifts.

Qualifications

• Hands-on experience in the food and beverage traditional cafe industry.
• Demonstrated leadership skills to guide and motivate a team.
• Strong communication to coordinate with staff and customers.

Responsibilities

• Oversee daily cafe operations to ensure smooth workflow and high service quality.
• Supervise staff and create schedules to optimize team performance and coverage.
• Deliver consistent customer service and promptly address feedback to boost satisfaction.
• Manage inventory and control costs to maximize profitability.
• Enforce hygiene and safety standards to meet regulatory requirements.

Skills

Leadership

Customer service

Staff scheduling

Job description

Job Summary

Manage daily Cafe (traditional cafe) operations to deliver excellent customer service, supervise and schedule staff effectively, control stock and costs, and maintain hygiene and safety standards in a fast-paced environment.

Responsibilities

• Oversee daily cafe operations to ensure smooth workflow and maintain high service quality
• Supervise staff and create schedules to optimize team performance and ensure adequate coverage
• Deliver consistent, high-quality customer service and promptly resolve customer feedback to enhance satisfaction
• Manage inventory levels and control costs to maximize cafe profitability
• Enforce hygiene and safety standards to comply with regulatory requirements and maintain a safe environment
• Adapt to fast-paced work conditions while maintaining operational efficiency
• Work shifts, including weekends and public holidays, to support continuous business operations

Preferred competencies and qualifications

• Apply hands-on experience in the food and beverage (traditional cafe) industry to improve operational outcomes
• Demonstrate strong leadership skills to motivate and guide team members effectively
• Utilize effective communication skills to coordinate with staff and customers for smooth operations