Store Manager

KOI THE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 49,000; Full time

Job summary

KOI The Singapore Pte. Ltd. seeks a hands-on Store Supervisor to lead daily cafe operations, oversee manpower planning, and ensure smooth service. You will manage opening/closing, stock checks, and collaborate with teams to deliver consistent quality throughout shifts.

You will recruit, train, and motivate staff, monitor performance, handle customer feedback, and uphold food safety standards in a fast-paced environment. Join us to drive excellent guest experiences.

Qualifications

• Minimum 2 years of supervisory experience in managing a cafe and/or restaurant.
• Strong people management and communication skills, with a hands-on approach to operations.
• Ability to prioritize tasks and manage time effectively in a dynamic environment.
• Comfortable working in a fast-paced setting and able to perform well under pressure.

Responsibilities

• Lead daily store operations and manpower planning to achieve targets and business goals.
• Recruit, train, and motivate team members to enhance performance and service.
• Manage inventory, sales forecasting, invoicing, and reports for management decisions.
• Conduct monthly inventory audits and maintain optimal stock levels.
• Collaborate with cross-functional teams to execute store activities and promotions.
• Enforce compliance with quality, hygiene, and safety standards.
• Evaluate employee performance and provide constructive feedback.
• Address customer feedback to improve satisfaction and service quality.
• Maintain knowledge of menu items and presentation standards.
• Oversee shift handover, opening, and closing procedures.

Skills

People management

Communication

Operations oversight

Time management

Customer service orientation

Job description

• Lead daily store operations and manpower planning to achieve operational targets and business goals

• Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service

• Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making

• Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses

• Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns

• Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust

• Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement

• Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction

• Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery

• Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy

• Perform additional duties as assigned to support store operations and business objectives

Requirements:

• Minimum 2 years of supervisory experience in managing a cafe and/or restaurant

• Strong people management and communication skills, with a hands-on approach to operations

• Ability to prioritize tasks and manage time effectively in a dynamic environment

• Comfortable working in a fast-paced setting and able to perform well under pressure