General Manager

LIA HOME PTE. LTD.; Singapore; On-site; SGD 200,000 - 320,000; Full time

Job summary

LIA HOME PTE. LTD. in Singapore is seeking an experienced General Manager to steer overall operations of our cleaning services business.

The role focuses on operational excellence, growth, and profitability while ensuring compliance with local regulations. You will lead a multi-site operation, develop strategies, manage budgets, drive service quality, and build strong client relationships. The ideal candidate has 8+ years of management experience in cleaning or facilities services and a proven

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related discipline.
• Strong leadership and people-management capabilities.
• Experience in multi-site operations is preferred.

Responsibilities

• Oversee day-to-day operations of the cleaning services business.
• Develop and implement business strategies to achieve objectives and growth.
• Manage operational budgets, monitor financial performance, ensure profitability.
• Lead, mentor, and manage operations managers, supervisors, and administrative staff.
• Plan manpower deployment, scheduling, and resource allocation across sites.
• Ensure high standards of service quality and customer satisfaction via performance monitoring and inspections.
• Build and maintain strong relationships with clients, addressing issues promptly and professionally.
• Identify new business opportunities, prepare proposals and support contract negotiations.
• Ensure compliance with Singapore employment laws, workplace safety regulations, and industry requirements.
• Develop and implement policies, SOPs, and continuous improvement initiatives.
• Monitor KPIs and prepare management reports.
• Work with internal departments to improve operational efficiency.

Skills

Leadership

Budgeting

Client relationships

Strategy & planning

Operations management

Staff mentorship

Communication & negotiation

Scheduling & resource allocation

MS Office

Education

Bachelor's degree in Business Administration, Operations Management, Facilities Management, or related discipline

Job description

We are seeking an experienced and results-oriented General Manager to lead the overall operations of our cleaning services business. The successful candidate will be responsible for driving operational excellence, business growth, financial performance, customer satisfaction, and workforce management while ensuring compliance with Singapore regulations and industry standards.

Key Responsibilities

• Oversee the day-to-day operations of the cleaning services business.
• Develop and implement business strategies to achieve company objectives and sustainable growth.
• Manage operational budgets, monitor financial performance, and ensure profitability.
• Lead, mentor, and manage operations managers, supervisors, and administrative staff.
• Plan and optimize manpower deployment, scheduling, and resource allocation across multiple sites.
• Ensure high standards of service quality and customer satisfaction through regular performance monitoring and site inspections.
• Build and maintain strong relationships with clients, addressing service issues promptly and professionally.
• Identify new business opportunities, prepare proposals and quotations, and support contract negotiations.
• Ensure compliance with all applicable Singapore employment laws, workplace safety regulations, and industry requirements.
• Develop and implement policies, standard operating procedures, and continuous improvement initiatives.
• Monitor key performance indicators (KPIs) and prepare management reports..
• Work closely with internal departments to improve operational efficiency and achieve business objectives.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related discipline.
• At least 8 years of management experience, with a minimum of 5 years in a senior leadership role within the cleaning, facilities management, or related service industry.
• Proven experience managing large operational teams across multiple sites.
• Strong leadership, organisational, and decision mand
• Excellent financial management and budgeting experience.
• Strong business development and client relationship management skills.
• Good knowledge of Singapore employment regulations and workplace safety requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in Microsoft Office applications and business management systems.