Gelato Outlet Crew

TSUTA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

TSUTA SINGAPORE PTE. LTD. is seeking a friendly, customer-focused team member to join our gelato outlet in Singapore. The role covers customer service, order taking, payment processing, and assisting with daily outlet operations.

You will participate in gelato production, follow standard recipes, ensure food safety, and maintain a clean, welcoming environment. Willingness to learn service and food production skills is essential, along with ability to work shifts, weekends, and holidays.

Qualifications

• Positive attitude and customer-focused mindset.
• Comfortable interacting with customers and working as part of a team.
• Willing to learn both service and food production skills.
• Able to work in a fast-paced environment.
• Physically fit and comfortable standing for long periods.
• Responsible and attentive to cleanliness and food hygiene standards.
• Able to work shifts, weekends, and public holidays when needed.

Responsibilities

• Provide friendly and engaging customer service.
• Take customer orders accurately and process payments.
• Scoop and serve gelato according to company standards.
• Recommend and upsell menu items where appropriate.
• Assist with outlet opening, closing, and daily operational duties.
• Maintain a clean, organised, and welcoming environment for customers.
• Prepare and produce gelato according to standard recipes and procedures.
• Measure, mix, and prepare ingredients to ensure consistency and quality.
• Operate gelato production equipment safely and efficiently.
• Support packing, replenishment, and stock transfers when required.
• Ensure proper storage and handling of ingredients and finished products.
• Monitor stock levels and assist with inventory management.
• Receive and check deliveries from suppliers.
• Maintain cleanliness and food safety standards across all work areas.
• Follow FIFO procedures and proper storage practices.
• Assist in stock takes and outlet inventory counts.
• Work closely with team members to ensure smooth daily operations.
• Support both front-of-house and back-of-house duties as required.
• Perform ad-hoc duties assigned by the Outlet Supervisor or Manager.

Skills

Customer service

Team player

Willing to learn

Fast-paced environment

Physical stamina

Food hygiene

Shift work

Job description

Key Responsibilities

Customer Service & Outlet Operations

• Provide friendly and engaging customer service.
• Take customer orders accurately and process payments.
• Scoop and serve gelato according to company standards.
• Recommend and upsell menu items where appropriate.
• Assist with outlet opening, closing, and daily operational duties.
• Maintain a clean, organised, and welcoming environment for customers.

Gelato Production & FoodPreparation

• Prepare and produce gelato according to standard recipes and procedures.
• Measure, mix, and prepare ingredients to ensure consistency and quality.
• Operate gelato production equipment safely and efficiently.
• Support packing, replenishment, and stock transfers when required.
• Ensure proper storage and handling of ingredients and finished products.

Inventory & Housekeeping

• Monitor stock levels and assist with inventory management.
• Receive and check deliveries from suppliers.
• Maintain cleanliness and food safety standards across all work areas.
• Follow FIFO procedures and proper storage practices.
• Assist in stock takes and outlet inventory counts.

Team Support

• Work closely with team members to ensure smooth daily operations.
• Support both front-of-house and back-of-house duties as required.
• Perform ad-hoc duties assigned by the Outlet Supervisor or Manager.

Requirements

• Positive attitude and customer-focused mindset.
• Comfortable interacting with customers and working as part of a team.
• Willing to learn both service and food production skills.
• Able to work in a fast-paced environment.
• Physically fit and comfortable standing for long periods.
• Responsible and attentive to cleanliness and food hygiene standards.
• Able to work shifts, weekends, and public holidays when needed.