FX & Commodities eCommerce Client Enablement Specialist

JP Morgan Chase

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+

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Job summary

JP Morgan Chase is seeking anFX and Commodities eCommerce Client Service Associate in Singapore to deliver pre-execution operational support for the firm’s electronic trading platforms. The role focuses on onboarding, product enablement, technical support, and client query resolution, partnering across Front Office, Middle Office, and Back Office to ensure an exceptional client experience.

You will participate in regional and global projects to accelerate onboarding, meet SLAs, and generate

Qualifications

Minimum 5 years of relevant working experience.
Bachelor's Degree or equivalent.
Proactiveness and willingness to drive new initiatives and changes.
Good analytical skills, due diligence, and attention to detail.
Excellent interpersonal skills, positive attitude, and strong communication, and presentation skills.
Ability to multi-task and work effectively in a fast-paced, high-pressure environment.

Responsibilities

Enable clients and users onto e-Trading platforms (internal and vendor) in a timely and accurate manner.
Provide training and demonstrations to clients on the in-house e-Trading platforms.
Participate in regional and global projects focused on strategic reengineering to accelerate onboarding queues and meet business-defined SLAs.
Generate data to aid business decisions and drive management resourcing.
Identify and remediate client issues and queries raised by Front Office, Middle Office, Back Office, or the client rapidly, liaising internally to resolve client system access and connectivity issues.