Full Time Sales Advisor (Raffles City)

COS; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Job summary

H&M Group in Singapore is seeking a Full-time Sales Advisor to greet customers and embody the heart of the brand. You will provide high-level service, assist at the cash desk and fitting rooms, and help with stock replenishment and merchandising on the shop floor.

Experience in customer service and familiarity with fabrics are nice to have, but not mandatory. You will be part of a welcoming team that delivers warm, proactive service to uplift the customer journey.

Qualifications

• Customer-focused with interest in providing an exceptional shopping experience.
• Proactive in creating memorable customer journeys.
• Curious to identify improvements in everyday processes.
• You listen to others’ ideas and opinions and participate openly.
• You are honest and genuine in your approach to customers and colleagues.
• You have an interest in fashion and trends.
• You communicate positively and are open-minded.
• You are willing to learn and adapt; you collaborate with others.

Responsibilities

• Greet customers and deliver high-level service throughout the store.
• Assist at cash desk, fitting rooms, and on the shop floor.
• Process deliveries, replenish stock, and merchandise latest garments.

Skills

Customer-focused

Proactive

Curious

Active listening

Honest

Interested in fashion

Communicative

Collaborative

Job description

Job Description

As the Full Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others

Additional Information

This is aFull-time position of 44 hours a week inclusive of weekends and public holidays.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.