Full Time Front of House / Service Crew

KATSU BY KYU DG PTE. LTD.; Singapore; On-site; SGD 22,320 - 31,248; Full time

Benefits offered by this job

Career progression

Premium Orchard location

Collaborative work environment

Diverse project exposure

Job summary

INITIA GROUP is seeking friendly hospitality staff to deliver warm food and beverage service at premium Orchard-area locations. You will assist the outlet in-charge to boost sales while ensuring exceptional customer satisfaction.

No experience is required, and candidates with Mandarin and English language skills will excel in this role. A positive, energetic attitude and strong guest interaction are essential for success.

Qualifications

• No experience required; fresh entry welcomed.
• Excellent communication in Mandarin and English preferred.
• Able to work independently with positive energy.

Responsibilities

• Greet guests warmly and provide friendly service.
• Be knowledgeable about menu and promote items where appropriate.
• Maintain smooth service and operate POS/ordering systems accurately.
• Escalate issues to supervisor promptly.

Skills

English & Mandarin

Customer service

POS familiarity

Upselling

Tools

POS system

Job description

Overall Job Objectives

We are looking for highly motivated and passionate people to provide warm, friendly and exceptional food & beverage service standards within INITIA Group F&B Brands . He / She will be assisting the outlet in-charge to boost the sales of the Outlet while delivering an excellent service for customer satisfaction.

Core Responsibilities

• Host & greet guests in a warm and friendly manner
• Well-versed with outlet’s products and services; can sell products when appropriate
• Provide high standard of service through active interaction with guests
• Adhere to the operations and procedures; and suggest improvements for the betterment
• Well-groom and represent the brands.
• Understand POS/ordering to ensure smooth operation.
• Take note of issues raised by restaurant/bar guests and escalate issues to immediate superior for resolution as soon as possible
• Assist Outlet in-charge to promote specific menu/services.

Job Specifications

• No experience / fresh entry welcome to apply!
• Prefer candidate who with excellent communication skills with good command of Mandarin and English
• Able to work independently and demonstrate POSITIVE energy
• Friendly, outgoing and dedicated to outstanding customer service
• Minimum working days are 1 weekday and 1 weekend each
• Work Visa will not be provided by the company

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast‑paced growing company, bringing all unique and on‑trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.