Frontline Customer Support & Admin Specialist (Contract)

PERSOL; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

PERSOL Outsourcing is partnering our Client, a leading statutory body, for a front-line customer service role in Singapore. You will greet walk-in customers, register them in the case management system, and manage queues while delivering prompt, courteous assistance.

Daily tasks include handling电话 calls and emails, providing admin support, guiding users on digital apps, and assisting with online application forms. On-site, with shifts and a fixed-term contract until Mar 2027.

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service support.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Skills

Interpersonal skills

Communication skills

MS Office

Digital literacy

Teamwork

Independent work

Education

GCE O-Level

Tools

Case management system

Queue management system

Videoconferencing setup

Job description

PERSOL Outsourcing is partnering our Client, a leading statutory body, for a front-line customer service role in Singapore. You will greet walk-in customers, register them in the case management system, and manage queues while delivering prompt, courteous assistance.

Daily tasks include handling电话 calls and emails, providing admin support, guiding users on digital apps, and assisting with online application forms. On-site, with shifts and a fixed-term contract until Mar 2027.