Frontline Admin & Customer Care Coordinator

CITY DEVELOPMENTS LIMITED; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

City Developments Limited (CDL) is seeking an administrative professional in Singapore to support a range of customer service tasks. The role involves coordinating handovers with homeowners and main contractors, managing keys, and ensuring smooth inspection schedules.

Candidates should have 1–3 years in admin or customer service, be customer oriented, reliable, and well organized. Proficiency in English and Chinese is required to engage with Chinese-speaking homeowners.

Qualifications

• 1–3 years of experience in administrative or customer service-related roles.
• Customer-oriented with a service mindset.
• Responsible, reliable, and adaptable with good organization skills.
• Good verbal communication in English and Chinese (fluency in Chinese required to engage with Chinese-speaking homeowners).

Responsibilities

• Coordinate unit handovers in a timely manner, including daily handover appointments and liaison with main contractors on handover kits, dressing-up items, etc.
• Conduct key collection appointments to hand over keys to homeowners, ensuring a positive customer experience.
• Coordinate and track courier bookings and receipts, and maintain proper records in the system.
• Assist the Customer Service team to coordinate with homeowners and main contractors on joint inspection appointments and work schedules.
• Provide frontline service support by attending to homeowners’ telephone enquiries and assisting in the management of complaints.
• Perform any other ad-hoc duties as assigned.

Education

GCE O' Level or equivalent

Job description

City Developments Limited (CDL) is seeking an administrative professional in Singapore to support a range of customer service tasks. The role involves coordinating handovers with homeowners and main contractors, managing keys, and ensuring smooth inspection schedules.

Candidates should have 1–3 years in admin or customer service, be customer oriented, reliable, and well organized. Proficiency in English and Chinese is required to engage with Chinese-speaking homeowners.