Front-of-House Service Crew

Private Advertiser; Singapore; On-site; SGD 16,000 - 18,000; Full time

Benefits offered by this job

Staff meals provided on every shift

CPF contributions and annual leave as—

Medical leave and coverage as per MOM

Job summary

Tandoor Lounge, a North and South Indian restaurant at The Punggol Settlement, is hiring Front-of-House Service Crew. You will welcome guests, explain the menu, take orders, and manage takeaway/delivery pickups, while delivering friendly service in a busy dining area.

No formal F&B qualification is required; training on the menu, POS/QR ordering, and service standards will be provided. Weekend work, positive attitude, and reliability are valued.

Qualifications

• Legally allowed to work in Singapore (Singaporean or PR).
• Good spoken English; additional languages are a plus.
• Familiarity with POS systems and delivery platforms.

Responsibilities

• Greet and seat guests, manage waiting list during peak hours.
• Explain the menu, recommend dishes, and answer diet questions.
• Take orders accurately, including dietary restrictions.
• Serve food and drinks promptly and check back with tables.
• Handle feedback and complaints politely, escalate if needed.
• Enter orders into POS/QR system; ensure kitchen receives them.
• Process payments by cash, card, PayNow, and vouchers.
• Manage takeaway and delivery pickups; ensure proper packing.
• Take phone/WhatsApp orders, including weekend pre-orders.
• Set up tables before service and reset between guests.

Skills

POS systems familiarity

Delivery platforms familiarity

Customer service under pressure

Tools

QR ordering system

Job description

About the role

We're looking for Front-of-House Service Crew to welcome guests, take orders, serve food and keep the dining area running smoothly. You'll also handle takeaway and delivery pickups, and help guests navigate our menu. No formal F&B qualification is needed — we'll train you on the menu, the POS system and our service standards. What matters is that you're friendly, quick on your feet, and genuinely helpful under pressure.

Key responsibilities

• Greet and seat guests, manage the waiting list during peak hours
• Explain the menu, recommend dishes, and answer questions about spice levels, portion sizes and ingredients
• Take orders accurately, including special requests and dietary restrictions (vegetarian, halal-conscious, allergies, no-onion-no-garlic)
• Serve food and drinks promptly and check back on tables during the meal
• Handle guest feedback and complaints politely, escalating to the manager when needed
• Enter orders into the POS/QR ordering system and make sure the kitchen receives them correctly
• Process payments — cash, card, PayNow and vouchers — and issue receipts
• Manage takeaway and delivery pickups, checking that every item and condiment is packed before handover
• Take phone and WhatsApp orders, including pre-orders for our weekend biryani combos
• Set up tables before service and clear, clean and reset them between guests

About you

• Legally able to work in Singapore (Singaporean, Permanent Resident)
• Good spoken English; additional languages are a plus
• Comfortable standing and moving for long periods, and carrying trays and hot plates safely
• Willing to work weekends, public holidays and split shifts on a roster
• Warm, presentable and calm during busy service
• Previous experience in a restaurant, café, bar or hotel (nice to have)
• Familiarity with POS systems and delivery platforms (GrabFood, foodpanda, Deliveroo) (nice to have)
• Basic Food Hygiene Certificate (WSQ Food Safety Course Level 1) (nice to have)

Benefits

• Salary: 1400-1600 per month (based on experience), plus overtime and a share of service charge/tips
• Staff meals provided on every shift
• CPF contributions and annual leave as per MOM guidelines
• Medical leave and coverage as per Employment Act
• Full menu and service training, with a path to Senior Crew or Supervisor for the right person

About us

Tandoor Lounge is a North and South Indian restaurant at The Punggol Settlement, known for our dum biryanis, tandoor grills and curries. We're a waterfront location with a steady mix of families, groups and regulars, and our front-of-house team is the first thing every guest experiences.