Front Desk Officer / Customer Service Executive

U AESTHETICS PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

U Aesthetics is seeking a friendly Front Desk Officer to join our growing team in Singapore. You will welcome customers, manage bookings, assist with inquiries, and support smooth daily outlet operations.

The ideal candidate is service-oriented, well-organised, detail-focused, and comfortable using WhatsApp and basic computer systems. Beauty/aesthetics experience is a plus, and you enjoy working both independently and as part of a team.

Qualifications

• Excellent communication and interpersonal abilities.
• Customer-service oriented and friendly.
• Organised, detail-oriented and responsible.
• Able to multitask in a fast-paced environment.
• Familiar with WhatsApp and basic computer systems.
• Beauty/aesthetics or customer service experience is an advantage.
• Able to work independently and in a team.

Responsibilities

• Welcome and assist customers.
• Manage appointments and bookings.
• Respond to inquiries via WhatsApp.
• Handle payments and front desk duties.
• Coordinate appointments with therapists.
• Follow up with customers.
• Maintain accurate customer and appointment records.
• Support smooth daily outlet operations.

Skills

Communication skills

Customer service

Interpersonal skills

Detail-oriented

Multitasking

WhatsApp proficiency

Basic computer skills

Beauty industry experience

Team player

Job description

U Aesthetics is looking for a friendly, organised and service-orientedFront Desk Officerto join our growing team.

Job Responsibilities

• Welcome and assist customers
• Manage appointments and bookings
• Respond to customer enquiries via WhatsApp
• Handle payments and daily front desk duties
• Coordinate appointments with therapists
• Follow up with customers
• Maintain accurate customer and appointment records
• Support smooth daily outlet operations

Requirements

• Good communication and interpersonal skills
• Customer-service oriented
• Responsible, organised and detail-oriented
• Able to multitask in a fast-paced environment
• Comfortable using WhatsApp and basic computer systems
• Beauty/aesthetics or customer service experience is an advantage
• Able to work well independently and as part of a team