Front Desk & Facilities Services Officer

Exceltec Property Management Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Exceltec Property Management Pte Ltd is seeking a Helpdesk/Guest Services Officer to be the first point of contact for guests, tenants, and stakeholders. The role focuses on delivering a professional, welcoming, and efficient front-of-house experience, supporting daily operations and ensuring guest satisfaction and safety.

You will coordinate with housekeeping, technicians, and security, handle inquiries, and assist with event and facilities-related matters.

Qualifications

• Minimum education at least GCE “O” Level, NITEC, Higher NITEC, or equivalent.
• Experience in customer service, front desk, helpdesk, concierge, or facilities operations is preferred.
• Willingness to work shifts, weekends, or public holidays where operationally required.
• Training or exposure in service excellence, facilities management, or building operations will be an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome guests and serve as the first point of contact at front-of-house.
• Coordinate with housekeeping, technicians, and security on facilities issues.
• Update announcements or presentation slides on TV displays within the building.
• Prepare basic reports and support data collection for the Management office.
• Assist in safety procedures and emergency response when required.

Skills

Interpersonal skills

Communication

Customer service

Team coordination

Administrative skills

Office software proficiency

Education

GCE O-Level / NITEC / Higher NITEC

Equivalent qualifications

Tools

Email

Spreadsheets

Office software

Job description

Exceltec Property Management Pte Ltd is seeking a Helpdesk/Guest Services Officer to be the first point of contact for guests, tenants, and stakeholders. The role focuses on delivering a professional, welcoming, and efficient front-of-house experience, supporting daily operations and ensuring guest satisfaction and safety.

You will coordinate with housekeeping, technicians, and security, handle inquiries, and assist with event and facilities-related matters.