Fraud Resolution Specialist

RecruitFirst; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

RecruitFirst is seeking a Fraud Resolution specialist in Singapore to independently investigate customer complaints about fraud controls. You will assess evidence, explain findings, and work with Fraud Operations to resolve cases fairly, including reviewing relief options for scam-affected customers.

You will gather records, review outcomes, and document recommendations, ensuring adherence to service timelines and regulatory requirements.

Qualifications

• Diploma or degree in Banking, Business, Finance, Law, Criminology, Risk Management or related discipline.
• Experience in fraud operations, fraud risk management, investigations or complaints handling is advantageous.
• Understanding of fraud prevention controls, scam risk management, and card/banking operations.
• Strong analytical, report-writing and case documentation skills.
• Ability to work independently and collaborate across teams.

Responsibilities

• Investigate complaints involving transaction declines, card blocks, account restrictions, fraud alerts and scam interventions.
• Gather transaction records, system evidence and the rationale for decisions.
• Document findings and recommendations with supporting evidence, and resolve cases within service timelines.
• Review scam investigation outcomes and recommend relief options, including loan conversion requests.
• Validate findings with stakeholders and support escalations to senior management or regulators.
• Maintain accurate case files and management reports; support audits and regulatory enquiries.
• Identify recurring issues and recommend improvements to procedures and fraud controls.

Skills

Analytical skills

Report writing

Case documentation

Independent work

Education

Diploma or degree in Banking, Business, Finance, Law, Criminology, Risk Management or related discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

RecruitFirst is seeking a Fraud Resolution specialist in Singapore to independently investigate customer complaints about fraud controls. You will assess evidence, explain findings, and work with Fraud Operations to resolve cases fairly, including reviewing relief options for scam-affected customers.

You will gather records, review outcomes, and document recommendations, ensuring adherence to service timelines and regulatory requirements.