Fraud Investigator - Resolution & Scam Relief (Bonus)

RecruitFirst; Singapore; On-site; SGD 46,000 - 55,000; Full time

Benefits offered by this job

1-Month Completion Bonus

Job summary

RecruitFirst is hiring a Fraud Investigator to join the Fraud Resolution Team, outsourced to our client. You will investigate customer complaints relating to suspected fraud, scams, transaction declines, account restrictions and fraud prevention measures.

The role involves reviewing scam relief cases, providing fair resolutions, and working with internal stakeholders to address customer concerns. You will document evidence, prepare investigation reports, ensure compliance with governance

Qualifications

• Diploma or Degree in Banking, Business, Finance, Law, Criminology, Risk Management or a related discipline.
• Prior experience in fraud operations, fraud risk management, complaint handling, investigations, customer advocacy or banking operations will be an advantage.
• Good understanding of fraud prevention controls, scam risk management and banking or card operations.
• Experience reviewing transaction records, fraud monitoring outcomes and customer interactions will be an advantage.
• Strong analytical, critical thinking and problem-solving skills.
• Able to assess evidence objectively and make fair, well-supported decisions.
• Strong report-writing, documentation and communication skills.
• Able to work independently and collaborate effectively with different stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.

Responsibilities

• 1. Fraud Investigation & Complaint Resolution: Conduct end-to-end investigations into customer complaints involving fraud, scams and banking security controls.
• 2. Scam Relief & Case Review: Review scam-related investigations and assess potential relief options for affected customers.
• 3. Stakeholder Management & Process Improvement: Liaise with Fraud Operations teams, Business Units and other internal stakeholders to investigate and resolve customer complaints.
• 4. Governance & Reporting: Ensure investigations comply with internal governance standards, complaint handling procedures and applicable regulatory requirements.

Skills

Analytical thinking

Detail-oriented

Fraud awareness

Investigations

Report writing

Stakeholder communication

Independent contributor

Education

Diploma or Degree in Banking/Business/Finance/Law/Criminology/Risk Management

Tools

MS Office (Excel, Word, PowerPoint)

Job description

RecruitFirst is hiring a Fraud Investigator to join the Fraud Resolution Team, outsourced to our client. You will investigate customer complaints relating to suspected fraud, scams, transaction declines, account restrictions and fraud prevention measures.

The role involves reviewing scam relief cases, providing fair resolutions, and working with internal stakeholders to address customer concerns. You will document evidence, prepare investigation reports, ensure compliance with governance