Fraud Resolution Investigator (Fraud Operations, Customer Complaints, Retail Banking) #HDC1

Recruit Express Pte Ltd; Singapore; On-site; SGD 56,000 - 100,000; Full time

Benefits offered by this job

Accessible location near MRT

Job summary

Recruit Express Pte Ltd is seeking a Fraud Resolution Investigator for a leading bank in Singapore. You will review and resolve customer fraud-related cases, investigating independently and applying bank policies to protect customers and the bank from fraud risk.

The role offers structured training and an accessible location near MRT, with opportunities to work with internal teams to resolve cases promptly and to identify fraud patterns for risk mitigation.

Qualifications

• Experience in banking operations, fraud, risk or investigations is an advantage.
• Diploma or Degree in any discipline and above.
• Strong analytical and problem-solving skills.

Responsibilities

• Review and investigate customer complaints involving fraud independently
• Analyse transactions and evidence to determine case outcomes
• Apply bank policies, procedures and regulatory requirements
• Work with internal teams to resolve cases promptly
• Document findings and recommendations clearly
• Identify fraud patterns and elevate emerging risks
• Meet turnaround times and quality standards
• Support control and process improvements

Skills

Analytical skills

Problem solving

Independent work

Stakeholder engagement

Education

Diploma or Degree

Tools

Microsoft Office

Job description

A leading bank is looking for a Fraud Resolution Investigator to review and resolve customer fraud-related cases. You will investigate independently, apply policy and protect customers and the bank from fraud risk.

What You'll Be Doing

• Review and investigate customer complaints involving fraud independently
• Analyse transactions and evidence to determine case outcomes
• Apply bank policies, procedures and regulatory requirements
• Work with internal teams to resolve cases promptly
• Document findings and recommendations clearly
• Identify fraud patterns and elevate emerging risks
• Meet turnaround times and quality standards
• Support control and process improvements

What You'll Bring

• Diploma or Degree in any discipline and above
• Experience in banking operations, fraud, risk or investigations is an advantage
• Strong analytical and problem-solving skills
• Meticulous with a good eye for detail
• Sound judgement and ability to work independently
• Strong stakeholder engagement skills
• Proficient in Microsoft Office

What's In It For You

• Exposure to fraud risk management in a leading bank
• Structured training
• Accessible location near MRT