Fraud Management Specialist - CBGS SG

CIMB; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A financial institution in Singapore is seeking a Fraud Investigator to monitor accounts and investigate suspected fraudulent activities. The role involves collaborating with law enforcement, preparing reports, and providing support to customers affected by fraud. Candidates should have a degree and at least 5-10 years of investigative experience in fraud risk areas. Excellent communication skills and a strong understanding of fraud typologies in the financial industry are essential for success in this position.

Qualifications

• At least 5-10 years of relevant investigative experience in fraud risk and scam-related areas is preferred.
• Strong relationships with Law Enforcement Agencies will be a plus.
• Knowledge of Consumer Banking business practices, processes and procedures.

Responsibilities

• Monitoring accounts and transactions for suspicious activity.
• Conducting in-depth investigations of suspected fraudulent activities.
• Providing support and guidance to customers who have been victims of fraud.

Skills

Technical and Regulatory Knowledge related to Fraud and Scams

Good communication and interpersonal skills

Ability to perform under pressure

Strong understanding of changing fraud and scams typologies

Education

Degree

Job description

• Monitoring accounts and transactions for suspicious activity using various tools and systems.
• Analysing fraud alerts and reports to identify potential fraud patterns and trends.
• Investigating fraud cases, gathering evidence and documenting findings by collaborating with outsourced service provider if necessary.

Investigation and Resolution

• Conducting in-depth investigations of suspected fraudulent activities and escape cases accordingly.
• Interviewing customers, employees, and other relevant parties.
• Collaborating with law enforcement agencies and other internal teams (e.g., legal, compliance, ITD). Participate in Fidrecadjudication,when necessary.
• Developing and implementing fraud prevention strategies and controls.
• Educating customers, staff, and the public on fraud risks and prevention techniques.
• Recommending improvements to existing rules in fraud detection system and procedures/processes for operationalefficiencyandeffectiveness.

Reporting and Compliance

• Preparing management reports and regulatory reports.
• Be conversant with relevant laws, regulations, and Bank policies.
• Staying updated on the latest fraud trends and regulatory changes.

Customer Support

• Providing support and guidance to customers who have been victims of fraud.
• Assisting with account recovery and providing advice on fraud prevention.

Collaboration and Communication

• Collaborating with internal stakeholders within the Bank and externally withRegulators/SPF/Anti-ScamCentre/peer banksand fraud risk industry counterpartsto share information and coordinate efforts.
• Communicating effectively with customers, both verbally and in writing.

Requirements

Qualifications

• Degree

Professional Qualification and/or Regulatory, Licensing Requirements

• Technical andRegulatoryKnowledge,relatingtoFraud andScams
• Atleast5-10yearsofrelevantinvestigativeexperienceinfraud risk and scam related areas is preferred
• StrongrelationshipswithLawEnforcementAgencieswillbeaplus point

Technical/Functional Skills

• FamiliarwithrelevantRegulatoryActs/Notices/Advisories
• Goodcommunicationandinterpersonalskills
• Independent,versatileandabletoperformunderpressure
• KnowledgeofConsumerBankingbusinesspractices, processesand procedures
• ComplaintManagementmattersonfraudandauthorizations areas
• Proventrackrecordofmanagingcomplexinvestigationswith excellent analytical, problem-solving & risk mitigation
• Strongunderstandingofchangingfraudandscamstypologies in the financial industry for Consumer Banking
• Goodcommunicationskills,writtenandspokenwiththeability to communicate at all levels

Job Info

• Job Identification 34540
• Posting Date 03/13/2026, 10:29 AM
• Job Schedule Full time