Job description
The successful candidate will be the go-to subject matter expert for our fraud risk management framework, playing a critical role in protecting the bank and our customers from financial crime. This role requires a strategic thinker with strong operational execution capabilities, good expertise in fraud analytics, and a thorough understanding of the regulatory landscape in Singapore.
Job Responsibilities
Fraud Detection and Rule Management
- Be the go-to subject matter expert for the development, maintenance, and enhancement of the bank's anti-fraud risk management and surveillance capabilities.
- Define and provide business requirements for the fraud surveillance system, including the design of detection rulesets, governance protocols, and prevention strategies.
- Periodically test, review, and optimize fraud risk monitoring rulesets to ensure maximum efficacy and minimal false positives.
Fraud Operations and Investigation
- Execute daily operational tasks, including the review, triage, and clearance of fraud alerts and cases generated by the monitoring systems and escalation from other functions.
- Coordinate closely with the AML/Compliance function to ensure timely and accurate filing of Suspicious Activity Reports (SARs) related to fraudulent transactions.
Fraud Intelligence and Preventive Education
- Conduct quantitative analysis on transactional and behavioral data to detect emerging fraud patterns, trends, and anomalies.
- Proactively respond to changes in the fraud landscape, including new schemes related to digital banking, fintech, and payment technologies.
- Perform post-mortem fraud incident investigations to identify root causes, modus operandi, and impact, and ideate remediation actions.
- Develop educational materials to foster robust public awareness.
Compliance and Reporting
- Prepare management and regulatory reports
- Monitor and respond to new regulatory requirements from the Monetary Authority of Singapore (MAS).
- Conduct gap analyses against new regulations/guidelines to ensure bank's fraud management framework remains fully compliant.
- Serve as the primary point of contact for the Singapore Police Force on matters pertaining to criminal investigations involving fraud.
- Develop and deliver fraud awareness training to employees to promote a strong risk culture and ensure understanding of the fraud risk policy.
Job Requirement
- Minimum 7 years of relevant experience in fraud prevention, detection, and management within financial institutions, law enforcement, or fintech industry.
- Proven hands‑on experience in daily fraud operations, including alert/case management and investigation.
- Demonstrable experience in fraud rule management: designing, testing, and enhancing detection rules within a fraud surveillance system.
- Strong quantitative and analytical skills, with experience in data analysis to detect fraud patterns.
- In-depth familiarity with the digital banking ecosystem, fraud schemes, and fraud risk models and capabilities.
- Robust knowledge of MAS regulations and expectations in fraud and scam risk.
- Experience in liaising with law enforcement agencies, such as the Singapore Police Force, is a strong advantage.
- Excellent command of written and spoken English. Proficiency in Mandarin is required to communicate effectively with Mandarin-speaking stakeholders.