Fraud & Customer Care Team Lead

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading bank in Asia is seeking a Customer Care Manager to lead a team handling fraud reports and customer inquiries. The role requires strong leadership, communication skills, and a deep understanding of fraud detection and retail banking products. You will oversee the resolution of fraud cases, ensure compliance with regulations, and provide training and support to the team. The ideal candidate has over 10 years in customer service and a Bachelor's Degree.

Qualifications

• At least 10 years of customer service experience in retail banking, fraud prevention, or claims management.
• Strong understanding of retail banking products and services, fraud detection processes, and scam prevention.
• Experience in a leadership or supervisory role.

Responsibilities

• Lead, motivate, and manage a team of customer care representatives.
• Oversee the resolution of fraud and scam cases.
• Supervise the processing and review of customer compensation appeals.

Skills

Leadership

Communication

Problem-solving

Empathy

Attention to detail

Education

Bachelor's Degree

Tools

CRM systems

Case management tools

Microsoft Word

Microsoft Excel

Job description

A leading bank in Asia is seeking a Customer Care Manager to lead a team handling fraud reports and customer inquiries. The role requires strong leadership, communication skills, and a deep understanding of fraud detection and retail banking products. You will oversee the resolution of fraud cases, ensure compliance with regulations, and provide training and support to the team. The ideal candidate has over 10 years in customer service and a Bachelor's Degree.