Franchise Operations Trainer (Bread)

PARIS BAGUETTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Benefits offered by this job

Flexi health and benefit

Opportunities for career development

Performance Incentive Bonus

A collaborative and supportive work环境

Job summary

Paris Baguette Singapore is seeking a Franchise Operations Trainer to ensure our franchise locations deliver exceptional service and maintain food quality. You will develop and deliver training, provide on-site coaching, monitor performance, and work with the franchisor team to implement best practices across overseas locations.

This role offers opportunities for career development, a collaborative work environment, and a competitive salary with performance incentives.

Qualifications

• Minimum 3 years of experience in Franchise Operations Trainer or TTT, preferably in hospitality or food & beverage.
• Excellent knowledge of franchise operations and training best practices.
• Strong interpersonal and communication skills for training and coaching teams.
• Proficient in Microsoft Office and comfortable with training and reporting tools.

Responsibilities

• Develop and deliver comprehensive training programs for new and existing franchisees, covering operations, food prep, customer service, inventory, and reporting.
• Provide on-site support and coaching to franchisees and staff to ensure effective operations.
• Monitor franchisee performance and provide feedback and recommendations for improvement.
• Collaborate with the franchisor team to identify and implement best practices and process improvements.
• Maintain detailed records of training activities and franchisee performance metrics.
• Assist in recruitment and onboarding of new franchisees.

Skills

Franchise operations

Training delivery

Coaching

Customer service

MS Office

Tools

MS Office

Training tools

Reporting tools

Job description

About the role

As a Franchise Operations Trainer at Paris Baguette Singapore, you will play a crucial role in ensuring the seamless operation and success of our franchise locations. You will be responsible for training and supporting our franchisees and their teams in the overseas countries to deliver exceptional customer service and maintain our high standards of food quality and operational efficiency.

What you'll be doing

• Develop and deliver comprehensive training programs for new and existing franchisees, covering all aspects of operations, including food preparation, customer service, inventory management, and reporting
• Provide on-site support and coaching to franchisees and their staff, ensuring they have the knowledge and skills to effectively manage their operations
• Monitor franchisee performance and provide feedback and recommendations for improvement
• Collaborate with the franchisor team to identify and implement best practices, process improvements, and new initiatives
• Maintain detailed records of all training activities and franchisee performance metrics
• Assist in the recruitment and onboarding of new franchisees

What we’re looking for

• Minimum 3 years of experience in a similar Franchise Operations Trainer or TTT experience, preferably within the hospitality or food and beverage industry
• Excellent knowledge of franchise operations, including best practices in training, customer service, and operational efficiency
• Strong interpersonal and communication skills, with the ability to effectively train and coach individuals and teams
• Proficient in Microsoft Office suite and comfortable with using various training and reporting tools
• Passionate about the hospitality industry and committed to delivering exceptional customer experiences
• Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment

What we offer

At Paris Baguette Singapore, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits, including:

• Flexi health and benefit
• Opportunities for career development and advancement
• Performance Incentive Bonus
• A collaborative and supportive work environment