Forward Deployed Engineer, Triage (Singapore)

present of AI; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

AssemblyAI in Singapore is seeking a mid-level Customer & Solutions specialist to own a portfolio of accounts and guide customers through integrations. You will troubleshoot issues via written chat with customers and internal engineers, and work closely with teams to ensure timelines and quality.

The role emphasizes clear technical communication and collaboration with coding agents. A strong candidate reads customer code, understands REST APIs, and can translate customer goals into what the

Qualifications

• Hands-on technical customer role owning a set of smaller accounts.
• Able to read customer code and understand REST APIs.
• Able to match customer goals to product capabilities and improve AI agents.

Responsibilities

• Hands-on technical customer role handling a portfolio of accounts.
• Identify why integrations break and help customers get unstuck via written chat with customers and engineers.
• Read customer code and map customer goals to product capabilities.
• Build and improve the AI agents that handle first-line support.

Skills

REST APIs

Python

Technical writing

Customer support

Tools

Transcription API

Coding agents

Speech-to-text tools

Job description

Customer & Solutions · Singapore · Mid level

This is a hands-on technical customer role. The person owns a set of smaller accounts, works out why integrations break, and helps customers get unstuck, mostly through written chat with customers and internal engineers. A strong candidate can read customer code, knows REST APIs, writes clearly, and can match a customer's goal to what the product can do. They also build and improve the AI agents that handle first-line support.

How it fits the AI era

AI agents now take the first pass at customer questions, so the human work moves to the cases the agent can't solve. Here, each escalation is both a customer fix and a lesson that makes the agent better next time. Judgment, checking AI output before it reaches a customer, and understanding what the customer is really trying to do stay human.

How it builds AI experience

The role offers real experience running support agents that customers actually talk to, including improving their quality over time. It also means working daily with coding agents and learning how a voice AI company turns speech models into products. Someone preparing could ship a small project with a coding agent and try the company's transcription API on real audio.

Worth showing

• Python projects shipped with coding agents
• Debugging customer API integrations
• Clear written technical communication
• Built an agent others rely on
• Speech or audio product experience

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About AssemblyAI

A speech-to-text and voice AI API that developers use to transcribe, understand and build products on top of spoken audio.