Voice AI Triage Engineer — Build & Debug Customer Bots

Fdetimes; Singapore; On-site; SGD 147,000 - 173,000; Full time

Job summary

AssemblyAI is hiring a Forward Deployed Engineer for our Triage team. You’ll work across our customer base to answer questions and solve technical problems, and build/run the agents that handle first-line contact. Most work happens in Slack with customers and Engineering/Research teams.

You’ll need 2+ years in a technical, customer-facing role, Python or similar, REST APIs, and strong communication to map use cases to our API.

Qualifications

• 2+ years in a technical, customer-facing role; strong solutions background considered.
• Proficiency in at least one programming language; Python preferred.
• Experience with REST APIs and reading/debugging customer code.
• Strong written communication; most work happens in Slack.
• Ability to map customer use cases to what our API can do.

Responsibilities

• Work with customers at scale across owned and self-serve accounts as product expert.
• Build and manage internal agents; improve their quality and reliability.
• Turn escalations into fixes and update agents for future cases.
• Collaborate with Engineering and Research; file bugs/feature requests with evidence.
• Improve our docs and SDKs by addressing confusing areas at the source.

Skills

Python

REST APIs

Technical communication

Customer-facing

Problem solving

Tools

Claude Code

Codex

Datadog

Looker

GitHub

Job description

AssemblyAI is hiring a Forward Deployed Engineer for our Triage team. You’ll work across our customer base to answer questions and solve technical problems, and build/run the agents that handle first-line contact. Most work happens in Slack with customers and Engineering/Research teams.

You’ll need 2+ years in a technical, customer-facing role, Python or similar, REST APIs, and strong communication to map use cases to our API.