Customer Success Engineer (Singapore)
Deepgram
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Benefits offered by this job
Job summary
Qualifications
- 7–10+ years in Technical Account Management or Sales Engineering.
- Proven track record of customer engagement and technical expertise.
- Experience running product demos and technical workshops.
Responsibilities
- Act as a technical expert and strategic advisor to customers.
- Own the full customer lifecycle from onboarding to advocacy.
- Conduct regular on-site visits to drive adoption and embed solutions.
Skills
Job description
Deepgram is the leading platform underpinning the emerging trillion‑dollar Voice AI economy, providing real‑time APIs for speech‑to‑text, text‑to‑speech, and building production‑grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are “Powered by Deepgram”. Deepgram’s voice‑native foundation models are accessed through cloud APIs or as self‑hosted and on‑premises software, with unmatched accuracy, low latency, and cost efficiency.
We expect an AI‑first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member actively uses and experiments with advanced AI tools, and builds them into daily work. We measure how effectively AI is applied to deliver results and reward consistent, creative use of the latest AI capabilities. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. We move at the pace of AI; change is rapid and day‑to‑day work evolves quickly.
Remote role based out of Singapore.
At Deepgram, we make it easy to create inspiring voice experiences. We offer the Deepgram Enterprise Runtime, which powers low‑latency, high‑quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. Our Customer Success team sits at the intersection of customers, product, and growth. Customer Success Engineers are hands‑on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. They also bring back insights that shape Deepgram’s roadmap.
You’re a Customer Success Engineer with a strong technical foundation, comfortable running demos, guiding architecture discussions, and helping customers integrate AI‑driven solutions. You are also skilled at building trust with executives and uncovering growth opportunities from technical adoption. You’ve likely held a Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer role.
- Act as a technical expert and strategic advisor to enterprise customers, engaging developers, engineers, and executives to align business goals with technical solutions.
- Build, nurture, and sustain customer relationships across all personas interacting with Deepgram.
- Conduct regular on‑site visits with customers to partner closely, drive adoption, and embed Deepgram into their workflows. Frequent travel may be required.
- Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Apply best practices, reference architectures, and creative solutions to drive outcomes.
- Continuously discover and surface customer issues, translate them into actionable requirements for internal teams.
- Run live product demos, guide architecture discussions, and troubleshoot L1‑style issues.
- Maintain deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
- Leverage AI to amplify impact and surface insights.
- Identify and scope expansion opportunities, partnering with Sales.
- Develop and execute structured customer success plans aligned with business outcomes.
- Lead executive business reviews, joint planning sessions, and strategy workshops.
- Serve as voice of the customer internally, influencing product roadmap and GTM strategy.
- Track, analyze, and report on key performance indicators.
- Thrive at the intersection of sales engineering, account management, and customer success.
- Read the room, adapt your style, and quickly absorb technical and business complexity.
- Communicate across many stakeholders and keep them aligned.
- Find technical problem‑solving, live demos, and translating support into growth conversations motivating.
- View customer health and technical adoption as drivers of revenue expansion.
- Collaborate in high‑growth, fast‑paced environments where priorities shift quickly.
- Work independently, self‑directed, and proactive in a remote WFH setting.
- Leverage data to guide decisions and identify program improvement opportunities.
- Adapt communication style to suit technical and business audiences.
- Persistently question status‑quo and seek better ways.
- 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (strong technical focus) at innovative, API‑driven technology companies.
- Track record of blending customer engagement with technical expertise; experience in solution design, technical problem‑solving, and commercial growth.
- Hands‑on experience running product demos, POCs, or technical workshops with enterprise customers.
- Success identifying expansions, cross‑sell, and upsell opportunities in complex accounts.
- Strong technical aptitude to discuss APIs and troubleshoot basic L1 support questions.
- Experience engaging across technical teams and executive buyers.
- Exceptional interpersonal, communication, and collaboration skills, including influencing internal and external stakeholders.
- Ownership mindset and personal brand focus.
- Understanding of partner ecosystems, channel business models, and multi‑party commercial dynamics.
- Background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
- Experience in AI, machine learning, voice AI, cloud infrastructure, or developer‑first technologies.
- Familiarity with automation tools, advanced analytics, or basic scripting.
- Medical, dental, vision benefits
- Annual wellness stipend
- Mental health support
- Life, STD, LTD income insurance plans
- Unlimited PTO
- Generous paid parental leave
- Flexible schedule
- 12 paid US company holidays
- Quarterly personal productivity stipend
- One‑time stipend for home office upgrades
- 401(k) plan with company match
- Tax savings programs
- Learning / Education stipend
- Participation in talks and conferences
- Employee Resource Groups
- AI enablement workshops / sessions
- Employer of Record model for non‑US employees; benefits vary by region.
Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215 M in total funding.
Deepgram is an equal‑opportunity employer. We want all voices and perspectives represented in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
We are happy to provide accommodations for applicants who need them.
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